IT Support Specialist

2 weeks ago

Newton, United States Sonesta International Hotels Full time
Job Description Summary

The Sonesta Hospitality Systems team uses technology as a tool to help our hotels to wow every guest. We do this by being smart stewards of the business systems that support our team members, and our owners and operators of hotels. We operate by delivering quality, value, and amazing hospitality.

As a member of the Hospitality Systems team, your role as our IT Support Specialist ensures that our supported systems are meeting and exceeding our colleague's needs. You are an advocate for Sonesta's technology standards. While technical analysis is required, your tasks are rooted in hotel business processes improvement through systems. You are balanced in business understanding and technical understanding of Hospitality Systems and how they add value to our hotels.

The success of our team and company's relationship with guests, hotel owners and operators, and our colleagues will be dependent on you and the outcomes of successful projects and the tenacity of this key role to be looked to delivering high-quality results and improvements to business challenges.

Please note we are looking for 3 total candidates, and planning to hire in the following locations:

Southwest - Will consider candidates between Southern California and Western TX
Mid West - Ideally seeking candidates close to Chicago, but open to surrounding cities
Southeast - Ideally seeking candidates in Georgia or Florida

Job Description

Responsibilities
  • The successful candidate will be responsible for the ongoing support and maintenance of Local Area Networks, workstations, and servers within the hotels, ensuring the seamless operation of IT systems to meet the needs of our hotel colleagues, management, and guests
  • Install, support, and maintain server-based software, ensuring compatibility with Sonesta's Corporate Strategies and brand standards
  • Develop migration plans for server and product upgrades, coordinating with relevant stakeholders to minimize disruptions
  • Provide technical support to hotel colleagues, management, and guests, ensuring a high level of customer service and satisfaction
  • Maintain and upgrade hotel IT hardware, software, and networks in accordance with Sonesta IT standards
  • Demonstrate schedule flexibility, including weekend availability during the summer season or when hotel operations demand
  • Be 24x7 available via mobile if necessary to address critical IT issues promptly
  • Conduct IT maintenance and upgrades overnight when necessary to minimize disruption to hotel operations.
  • Possess experience with Networking and Windows Server environments.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications:
  • Familiarity with Property Management System/Point of Sales is advantageous; experience with Guest Room Technologies, Digital Surveillance, Door Lock systems, and Energy Management systems is a plus.
  • Excellent interpersonal skills with a strong customer service orientation
  • Strong oral and written communication skills
  • Ability to work effectively both independently and as a member of a team.
  • Capacity to multitask in a highly dynamic environment with a strong attention to detail and commitment to quality.
  • Strong learning agility; able to quickly grasp new skills, processes, and technologies.
Experience Preferred:
  • Previous experience in a similar IT support role within the hospitality industry.
  • Demonstrated ability to troubleshoot and resolve complex IT issues efficiently.
Proven track record of effectively working with diverse teams and stakeholders

Additional Job Information/Anticipated

Pay Range

Pay Range: $32.00 to $42.00. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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