Client Service Representative
2 weeks ago
Position Title: Client Service Representative
Location: Remote
Duration: 6 months
Summary
The Client Service Representative will be responsible for providing direct operational support to client's large health plan clients. The role will serve as the clients' single point of contact for all operational concerns, issues and questions. You will ensure that the customer's requests and expectations are fulfilled in a timely, professional and thorough manner. This will require a detailed knowledge of all aspects of client's operations to ensure that the clients receive the highest level of service. The position will also be responsible for facilitating and managing tasks associated with member inquiry/concerns and interact with all necessary areas within the organization to fulfill the needs of the client. A solid understanding of Operational and IT related systems and processes will be required. This will ensure that key milestones are being tracked and reported on, allowing the operational units to fulfill the needs of the clients from an operational, contractual, and reporting standpoint.
Essential Duties and Responsibilities
• Address all issues / requests submitted by client.
• Track and report on the status of client issues.
• Act as the liaison with all client departments to ensure that all client operational issues are successfully being addressed in a timely fashion.
• Assist in streamlining the operational process by providing feedback from the clients to increase client satisfaction and increase internal quality.
• Must possess a deep understanding of all operational departments.
• Attend and facilitate conference calls on as needed basis.
• Work with all operations departments to ensure member satisfaction is met as per contractual obligations set forth by client.
• Meet with assigned account managers to ensure they are aware of any large issues that could impact client retention and ability to grow relationship.
Qualifications Expected for Position
• Positive attitude
• Excellent oral and written communication skills
• Excellent analytical and organizational skills
• Dedication and willingness to work hard often under high production pressure
• Ability to meet deadlines
• client Product Knowledge
• Ability to follow written and verbal directions
• Possess the ability to work on multiple projects, define tasks and assign priority levels with minimal supervision
• Proactive, resourceful, strong team player
EDUCATION REQUIREMENTS
• 2+ Years in operations or a client facing role.
• 5+ Years of Healthcare Related Experience
• 1+ Years of Project Management Experience
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