Client Services Representative

4 weeks ago


Mount Laurel New Jersey, United States Fieldprint Full time
About Us:
Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

 

Fieldprint is at the forefront of our industry.   We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients. 

 

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.  

Job Description:
The Client Services Representative provides customer support by problem solving, troubleshooting, and responding to external or internal user requests via phone, chat, or email.

 

This is an on-site position located in Mt. Laurel, NJ. We are seeking to hire for the following shifts; 10am-6pm 

Responsibilities:
Answering incoming calls, emails or messages from clients

Proving prompt, professional and accurate responses to inquires

Educating clients on company offerings

Investigating and troubleshooting client problems, concerns or complaints

Maintaining accurate client records and databases

 

 

Required Skills:
Ability to work in an inbound/outbound call center environment

Strong time management and organizational skills

Proficiency in M.S Office Suite

Excellent written, verbal and telephonic communication skills

Detailed oriented and able to manage multiple tasks or projects.

Education:
The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits:
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse/family coverage options

401K plan with generous company match

Flexible spending accounts

Voluntary insurance coverage plans (life, disability, etc.)

Paid lunch breaks

Paid time off

Paid holidays

Paid training program/ Internal employee development

Overtime options available

Casual dress code

Flexible work schedules

Employee referral bonus program

Additional Information:
All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran



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