Service Coordinator

2 weeks ago

Englewood, United States Energize My Career Full time

Responsible for understanding, upholding, and promoting four Critical Success Factors:

  • Safety First
  • Financial Success.
  • Employee Satisfaction.
  • Customer Satisfaction.
JOB SUMMARY

Will be the primary party responsible for working in tandem with the Service & Special Projects department with regard to a variety of accounting duties and duties related to the successful operations and financial success of the Service & Special Projects department. Will have a lead responsibility with a number of duties including but not limited to: Service Orders, Billing, Purchase Orders, Management, Customer Management, Vendor Management, and various Accounting responsibilities as needed.

MINIMUM QUALIFICATIONS
  • High School Diploma or Equivalent
KEY SKILLS & COMPETENCIES
  • This position requires exceptional organizational skills, attention to detail and an ability to prioritize completion of multiple tasks for diverse stakeholders in a timely and efficient manner.
  • The selected applicant must demonstrate initiative and capability to improve business processes.
  • The selected applicant must demonstrate effective communication and customer service skills to ensure successful interactions with employees and customers.
  • The selected applicant must have the ability to perform job duties autonomously once trained, and also be capable of completing assignments or projects as a member of a well-functioning team.
  • This position requires use of Microsoft Office Suite applications including Outlook, Excel, and Word.
  • Ability to communicate effectively, both orally and in writing with internal and external customers
  • The candidate must navigate multiple systems including but not limited to: Viewpoint Spectrum, hh2, UKG Human Resources, LCPracker, eComply Solutions, Elation Systems, and Textura.
JOB RESPONSIBILITIES
  • Work in tandem with the Service & Special Projects (SSP) department in setting up jobs, service orders, change orders, subcontracts, and purchase orders.
  • Will be responsible for billing: creating the billings needed based on the statements of value, calculating time and material billings, getting approval from the SSP Manager, and distribute billings to the customers accordingly, on a weekly basis with the exception of clients that have other billing requirements. Work frequently within Spectrum to keep billings well organized and creating billing folders.
  • Maintain project folders.
  • Review job contracts for billing and insurance requirements.
  • Request certificates of insurance.
  • Purchase order and subcontract reconciliation and close out: Verify differences in committed balance vs. received balance, obtain unconditional lien waivers as needed.
  • Job and work order close out.
  • Complete sales/use tax affidavits.
  • Accounts Receivable duties including but not limited to: Follow up on past due billings and ensure customer has all documentation required to release payment (lien waivers, proper billing forms, certificates of insurance, etc.)
  • Have a working understanding of the bill rates and mark-up rates used by the SSP department to facilitate the review or billings and invoices for accuracy.
  • Create work orders and being familiar with work order progress in order to coordinate when billing can occur.
  • Organize work orders for the service team, lead process improvement initiatives related to the work order process for the SSP team. Create and deliver work orders and all associated job specifics to the field technicians.
  • Obtain an understanding of the skill/technical level of the technicians to assist the SSP leadership with assignment recommendations.
  • Provide technicians with information, job/service call numbers, addresses, details about the job, etc., as needed.
  • Work with SSP leadership to implement processes and processed to maximize efficiencies.
  • Business needs may sometimes necessitate working above a standard 40-hour work.
  • Perform other duties and special projects as assigned.
  • Maintain complete confidentiality relative to all financial information including payroll.
COMPENSATION & BENEFITS
  • $26 - $31
  • Benefits - Day 1 - Medical, Dental, Vision, 401K, Basic Life Insurance, Contributory Life Insurance, AD&D Insurance, HSA, FSA, FSA - Dependent Care; Benefits - 1st of the Month - Short Term Disability
ADDITIONAL INFORMATION
  • Background check, credit check, MVR and drug screen may be required (will vary by position).
  • Minorities/Females/Disabled/Veterans. EEO/AAP
  • Individual salaries will be assigned based on consideration of a combination of industry experience, knowledge, skills, abilities, and other factors pertaining directly to the essential functions of the job.


APPLICATION DEADLINE - April 30, 2024

JOIN THE DURO ELECTRIC TEAM

We’re always looking for motivated, hard-working individuals who want to contribute to growth and development of the greater Denver area.

Current employees: Ask HR about our referral program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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