Service Loyalty Coordinator

3 weeks ago

Englewood Colorado, United States AutoNation Toyota Arapahoe Full time
Overview:
Imagine working in a professional position where you have the opportunity to make a positive impact on our employees, organization, and customers every day.  AutoNation is looking for a SERVICE LOYALTY COORDINATOR to join our TOYOTA ARAPAHOE DEALERSHIP.  Our Service Loyalty Coordinator position is a great way to get your foot in the door at the largest and most recognized Automotive Group in the US.  Our Service Loyalty Coordinator position is the first step to a great career into our parts, sales and or service departments.  Our position is designed for you to have immense exposure into our organization.  Join the team that is transforming the retail automotive industry – and our team just continues to grow

 

Take a look at some of our benefits that are offered to all employees :

Full benefits package including Paid Time Off, Sick Leave & 401K w/ Company match

Full health, dental and vision coverage.  Not only for you but your family as well.

Company paid life and cancer insurance

Monday - Friday schedule to enjoy your weekends off

Employee discounts on vehicle purchases, parts, & service

Professional development and advancement opportunities

So much more

 

Position Overview

The Service Loyalty Coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

 

 

What are the day-to-day responsibilities?

Ask the customer qualifying questions to uncover needs and directs calls appropriately

Ensures that service consultants receive messages promptly

Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant

Provide reporting to dealership management

Collect retail charges from the customer in cash, check or authorized charge account

Provide customers with the proper change and/or receipt

Properly process and document charge purchases according to the policies established by the Controller

Close all internal repair orders promptly and route to Billing Clerk for processing

File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

 

What are the requirements for this job?

High School Diploma or Equivalent

One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience

Ability to read, write, add, subtract, divide and comprehend written instructions and information

6-12 months previous work experience (preferred)

Demonstrated customer service skills

Demonstrated communication and interpersonal skills

Previous industry experience (preferred)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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