Help Desk

4 weeks ago


Los Angeles, United States Virtual Full time
Key Responsibilities:
  • Provide highly responsive hardware and software support services for users
  • Install, configure, test, maintain, upgrade, and troubleshoot laptop and workstation computers and peripheral devices.
  • Provide software support, complete software installations and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
  • Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
  • Work with ticketing systems to manage user requests and support.
  • Provide remote support to a variety of users nationwide using remote support tools over the phone.
  • Provide high touch, high value support to Executives and their support staff.
  • Support Conference rooms, meetings, and conference room equipment.
  • Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
  • Administer user accounts in Office 365.
  • Tier I and II support of Single Sign On, Multi Factor Authentication, Office 365 systems, Cloud PBX phone system, Cloud Conference Calling, OneDrive, Exchange Online, and MDM.
  • Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired
  • Adhere to, update, and create SOPs for day-to-day operations
Skills and Qualifications:
  • Bachelor’s degree with coursework in Computer Science, CIS, MIS or related field trade certificates comparable to degree/experience.
  • 3+ years of experience in technical support, help desk support, Office365 and applications support.
  • Strong experience administering Office365 accounts and emails.
  • Experience supporting cloud-hosted SharePoint Online and Exchange Online.
  • Experience assisting employees of varying levels of computer expertise; ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.
  • Ability to quickly grasp technical issues and offer solutions.
  • Ability to follow standard operating procedures.
  • Ability to work in a dispersed team environment, as well as independently when required.
  • Excellent verbal & written communication skills.
  • Customer-focused attitude and desire to interface directly with end-user clients.
  • Attention to detail while working in a fast-paced environment.
  • Must be proficient with Microsoft Windows 10, Apple Operating Systems, and iOS/Android.
  • MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or better preferred.

  • Help Desk II

    1 month ago


    Los Angeles, California, United States Mitchell Martin Inc Full time

    Our Client, Provides health insurance for low-income individuals, is seeking an Help Desk IILocation: RemotePosition Type: ContractJob Summary:The Help Desk Technician II provides workstation phone, off site and onsite support for users, vendors and/or clients, resolving computer issues and help desk-related requests. This position plans, analyzes,...


  • Los Angeles, United States Bright Star Schools Full time

    **Job Opening: IT Helpdesk Technician** **Reports To: IT Director & Vice President of IT** **Status: Non-Exempt, Full Time** **Purpose of Position**: **Essential Functions (include but are not limited to the following)**: 2) Monitor security, report and correct viral and malware intrusions. 3) Work with end users for problem diagnosis, reporting using...


  • Los Angeles, United States Motion Picture Industry Pension & Health Plans Full time

    MPI offers free employee health, dental, vision and life insurance ($50/month for family coverage), retirement and pension, and generous paid time off. Motion Picture Industry Pension & Health Plans (MPI) is seeking a Help Desk Technician to support our IT Operations. The Help Desk Technician provides prompt, courteous, first-response support to IT issues...


  • Los Angeles, United States River Rocks Landing Full time

    Job DescriptionJob DescriptionIn this position, you will be responsible for providing technical assistance and support to our clients as An excellent Help desk specialist, you must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.This is a Telecommute/Remote...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $55, Min.) - $65, Mid.) - $75, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure...

  • Help Desk Support

    5 days ago


    Los Angeles, California, United States Randstad USA Full time

    Do you have a passion in setting up printers or provide with desktop or laptop set ups. The ideal candidate must have an excellent experience with hardware support, troubleshoot PC or Mac software and operating systems. Also, you will be providing field support to clients within the housing network. Hours 8am-5pm M-F salary: $24 - $25 per hourshift:...


  • Los Angeles, United States L.A. Care Health Plan Full time

    Salary Range: $60,778.00 (Min.) - $75,950.00 (Mid.) - $83,000.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five...


  • Los Angeles, United States L.A. Care Health Plan Full time

    Salary Range:  $55,245.00 (Min.) - $65,000.00 (Mid.) - $75,000.00 (Max.)   Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $55, Min.) - $65, Mid.) - $75, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, United States L.A. Care Health Plan Full time

    Salary Range:  $60,778.00 (Min.) - $75,950.00 (Mid.) - $83,000.00 (Max.)   Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $60, Min.) - $75, Mid.) - $83, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, United States The Hartford Gold Group Full time $69,000 - $70,000

    We are seeking a skilled and motivated IT Software/Hardware Help Desk Support to join our team. As an IT Software/Hardware Help Desk Support, you will be responsible for providing technical assistance and support to our employees, resolving IT issues promptly, and ensuring smooth operations of our systems and networks.Responsibilities:Respond to IT support...

  • Help Desk Specialist

    3 weeks ago


    Los Angeles, United States NavitsPartners Full time

    Job DescriptionJob DescriptionJob Title: Help Desk SpecialistPosition Overview:We are seeking a customer-focused and technically proficient Help Desk Specialist to join our team. The Help Desk Specialist will be the first point of contact for internal users seeking technical assistance and support. The successful candidate will possess strong communication...

  • Help Desk

    3 days ago


    Los Angeles, United States Irvine Technology Corporation Full time

    Job DescriptionJob DescriptionHelp Desk/Desktop Technician We are actively seeking a skilled Help Desk Technician to join our client, a law firm with offices in Los Angeles, Newport Beach, and NYC, is searching for a proactive individual with strong technical and communication skills, proficiency in Microsoft ecosystems, VMware, and variety of other tools,...


  • Los Angeles, United States COMMONWEALTH BUSINESS SYSTEMS Full time

    This position requires the candidate work on-sight at the headquarter office in Los Angeles, CA.POSITION OVERVIEW CBB Bank is a financial institution in Los Angeles. We are looking for a competent IT Help Desk Technician, Level 3, with exceptional technical skills to provide fast and useful assistance to our users. You will respond to request for assistance...


  • Los Angeles, United States Holland & Knight Full time

    We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. Description: The IT Help Desk Support Specialist will Provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve...


  • Los Angeles, United States Holland & Knight Full time

    IT Help Desk Support Specialist (Hybrid) page is loaded IT Help Desk Support Specialist (Hybrid) Apply locations Los Angeles San Francisco Portland Century City Newport Beach time type Full time posted on Posted 2 Days Ago job requisition id R4100 We are a Firm where people truly believe in what they do and strive to achieve the highest standards of...


  • Los Angeles, United States Advanced Business Innovations Full time

    Job DescriptionJob DescriptionTriage/Help Desk TechnicianNO RELOCATION PROGRAM Advanced Business Innovations (ABI), headquartered in Canoga Park, CA, stands as a leading Managed Service Provider (MSP) catering to the computing and telecommunications needs of small and mid-size businesses across Los Angeles County. With over two decades of operation, ABI has...


  • Los Angeles, United States Global HIT Full time

    **MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.** **Summary**: **Minimum Education**: - High School Diploma - Associate’s Degree in a related field is preferred. **Minimum Experience**: - **Must be available to work any shift**: - Experience in Service Desk Support - Experience working in a call center handling tickets daily (30+) -...

  • IT Help Desk

    3 days ago


    Los Angeles, United States HED Full time

    Job DescriptionJob DescriptionAs an IT Helpdesk Support Worker, you will play a critical role in ensuring seamless technology operations across our multi-office national enterprise. Your focus will be on providing exceptional technical support, fostering team collaboration, and safeguarding our systems against cyber threats. If you thrive in a dynamic...