Help Desk Specialist

3 weeks ago


Los Angeles, United States River Rocks Landing Full time
Job DescriptionJob DescriptionIn this position, you will be responsible for providing technical assistance and support to our clients as An excellent Help desk specialist, you must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

This is a Telecommute/Remote Position.

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance.

Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process.

Pass on any feedback or suggestions by customers to the appropriate internal team.

Follow up with customers to ensure satisfactory service.

Work through the problem-solving process with customers, empowering them to do the same in the future.

Provide technical assistance and support for incoming concerns and issues.

Document internal procedures.

Requirements:
Proven experience as a help desk technician or other customer support role.
Tech savvy with working knowledge of office automation products, databases and remote control.
Proven experience as a Help Desk Technician or other customer service role.
Ability to diagnose and resolve basic computer/technical issues.
Excellent communication skills.
Keen attention to detail, memory of patterns, and interest in problem-solving
Ability to diagnose and resolve basic technical issues.

This is a Telecommute/Remote Position

About US :

Located on the scenic shores of the Coosa River in Alabama, River Rocks Landing offers an unmatched resort experience. Our newly renovated venue space will cater to any event you may have. No RV, no problem. We now offer vacation rentals ranging from luxurious tiny homes to unique glamping experiences. Create memories that will last a lifetime at River Rocks Landing.

River Rocks Landing benefits include Medical or Health Coverage, Dental Insurance, Vision insurance, Life Insurance Plans, Paid Time Off, Paid Time Off, Disability Benefits, Workers Compensation, Remote Work Flexibility etc...

This is a Telecommute/Remote Position.

 

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