Technical Support Specialist/help Desk
4 weeks ago
**MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.**
**Summary**:
**Minimum Education**:
- High School Diploma
- Associate’s Degree in a related field is preferred.
**Minimum Experience**:
- **Must be available to work any shift**:
- Experience in Service Desk Support
- Experience working in a call center handling tickets daily (30+)
- Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
- Must be able to work both independently and cooperatively in a team setting as needed and follow up towards the successful completion of assigned tasks.
Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
**Job Types**: Full-time, Contract, Temporary, Temp-to-hire
Pay: $25.00 - $29.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Night shift
- On call
- Rotating weekends
- Weekdays
- Weekends as needed
**Education**:
- Associate (preferred)
**Experience**:
- Hospital: 1 year (required)
- Service Desk: 2 years (required)
- call center handling tickets daily (30+): 1 year (required)
- end user support: 2 years (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
Ability to Commute:
- Los Angeles, CA 90033 (required)
Ability to Relocate:
- Los Angeles, CA 90033: Relocate before starting work (required)
Work Location: Hybrid remote in Los Angeles, CA 90033
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