Customer Experience Specialist- Email, Chat, Call

2 weeks ago

Miami, United States LC EXCUSIVE Full time

We are seeking a dedicated and customer-oriented professional to join our team as a Remote Customer Experience Specialist. This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction.

**Key Responsibilities and Duties:**

 
  • Respond to customer inquiries via email, chat, and phone with professionalism and in a timely manner.
  • Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
  • Provide accurate, valid, and comprehensive information by utilizing the right methods/tools.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers and build a loyal client base.
  • Work collaboratively with team members to improve the overall customer service experience.
  • Stay up-to-date with new products, services, and policies.


**Qualifications:**

  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school diploma or equivalent; college degree preferred.


**Skills and Competencies:**

  • Customer orientation and ability to adapt/respond to different types of characters.
  • Strong problem-solving skills.
  • Proficiency in written and verbal communication.
  • Comfortable with technology and able to work effectively in a remote setting.


**Work Environment:**

  • This is a fully remote position that requires a quiet, dedicated workspace.
  • Must have reliable high-speed internet and a personal computer/phone suitable for professional work.


**Benefits:**

  • Opportunities for career advancement
  • Supportive work environment with a focus on work-life balance
  • Flexible schedule
  • Support team- we have a support team to help you grow in the company
  • Daily Training Available.
  • Agents Perks
  • Tips & Bonus Pay
  • Generous commissions and incredible business opportunity
 

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