Network and Technical Support Engineer

3 weeks ago

Jackson, United States ConsultNet Full time

Network and Technical Support Engineer
Jackson, MS (100% onsite)
2+ year contract
$30-38/hr.

JOB DESCRIPTION
The State of Mississippi Department of Education (MDE) is seeking qualified vendors to provide network and technical support services statewide to local schools and school districts. MDE believes these services are an important part of fulfilling the State Board of Education's responsibility to support school districts in their mission to educate children. As published in the Mississippi State Board of Education Policy Manual under Section 102 Responsibilities of the Mississippi Board of Education, "The Board also regulates all matters arising in the practical administration of the school system not otherwise provided for. Mississippi school districts are required to use several software applications implemented by MDE; therefore, MDE desires a mechanism to assist school districts in maintaining stable technology infrastructure. This person will need to start July 1st, 2024 and the contract goes until June 30th, 2027. Overnight stays and meals associated with overnight stays are reimbursed. No other reimbursements, mileage is not reim bursed.

RESPONSIBILITIES
The following is a range of anticipated tasks to be performed:

  • Plan, design, prepare specifications, and assist in the evaluation of procurements to implement local and campus area networks, and instructional labs.
  • Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
  • Make recommendations for modifications and enhancements to networks.
  • Assist in developing criteria for utilization of network monitoring software.
  • Assist in developing methods and criteria for network traffic data collection and analysis. Assist in network operations and identifying and resolving network (and component) operating problems with other Vendors and local school/school district staff.
  • Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
  • Assist in managing e-mail servers, including archival of e-mail and spam management.
  • Assist with the migration/conversion of e-mail services to new hardware and/or software.
  • Assist with server upgrades and consolidation.
  • Provide a consistent resource to schools and school districts during periods of technology coordinator turnover/attrition.
  • Support and troubleshoot video conferencing solutions.
  • Assist school districts during their long-range technology planning efforts.
  • Provide network security assessments.

The scope of this LOC does not include application software support, such as debugging, enhancements, and ad hoc report generation.

REQUIRED SKILLS

  • 2 years experience with Microsoft Active Directory 2012 R2 (or higher)
  • Microsoft Exchange 2013 (or higher)
  • Microsoft Server 2016 (or higher)
  • 3 years experience with routing and switching
  • 2 years experience with Google G Suite and/or Microsoft Office 365
  • 2 years experience with Microsoft Azure Active Directory and Intune
  • 1 year experience implementing audio-visual communications (video conferencing) using H.323 protocol
  • Experience developing and delivering technical training in a classroom setting
  • Project management experience for hardware and software implementation projects
  • WAN, LAN, and network design experience, including the development of layouts and specifications
  • Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITPSA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA) Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting to routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration
  • Microsoft Windows 10 and 11 experience
  • Mac OS 10.11 or higher
  • Microsoft SQL Server 2012 or higher
  • Server and workstation virtualization experience
  • Firewall configuration experience
  • Experience in MDM technologies for setting up and managing devices on and off campus such as Google Admin Console, Intune for Education, JAMF, etc
  • Experience in setting up and managing a web filter for devices on and off campus
  • Experience in implementing remote support solutions for devices on or off campus Wireless/Wi-Fi Networking Experience
  • Bachelor's degree

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