Technical Operations Engineer
1 month ago
Our Technical Operations Engineer will provide technical operations expertise and thought leadership towards our core mission of empowering individuals, corporations, universities, public sector, and health insurance companies to use technology in a simple but powerful way to give them greater control of their healthcare needs. This role supports our operations, products, and growth with the tools and solutions to meet market demand in a 24x7 globally distributed environment. You will be at the intersection of technical operations, product engineering, cloud computing, and complex data environments and will need to be deeply experienced in at least three, passionate about all four, and conversant with stakeholders in all.
You will join us in supporting our large scale, distributed platform spanning across multiple geographic locations. Our platform resides fully in AWS, operates in dozens of markets globally and focuses on ease of use for our customers along with integrity & security for the data they trust us with.
Position Description:
We are currently seeking a Technical Operations Engineer who will be responsible for monitoring the functionality of our production environments, encompassing systems and databases crucial for supporting vital business operations.This role entails managing incidents and offering real-time support for the LetsGetChecked platform and associated cloud infrastructure, ensuring that service quality aligns with our SLAs and operational requirements.Our Technical Operation Engineers collaborate with peers to independently execute tasks, relying on problem-solving, strong communication and coordination skills which are imperative to seamlessly integrate various functions and fulfill responsibilities for customer's satisfaction. This role entails managing incidents and offering real-time support for the LetsGetChecked platform and associated cloud infrastructure, ensuring that service quality aligns with our SLAs and operational requirements.
What we expect from you:
Proactively investigate incidents through monitoring, replication, and troubleshooting
Respond to reported / escalated support incident in a timely manner
Interact directly with Dev teams to obtain additional information or to provide status updates or resolutions
Organize and lead conference calls on major incident impacting LetsGetChecked customer
Update Knowledge Base upon resolution of a support issue to document the solution for future reference
Ensure Service Level targets are met in a timely fashion
Monitor systems for performance, troubleshooting and fault analysis
Participate in on-call rotation for critical after-hours incidents
Our preferred Qualifications:
BS in Computer Science (or related technical discipline) or equivalent industry experience
2+ years of relevant experience in a DevOps, TechOps, or Site Reliability Engineering role at a technology firm
Knowledge of Cloud Computing environments (preferably AWS)
Proficient in application monitoring / SIEM tools such as Splunk, Grafana, or Zabbix.
Analytical and operations-focused, with high attention to detail, excellent communicator, proactive and self-sufficient, with strong organizational, time management, and problem-solving skills
1+ year of experience with SQL Powershell and / or Python.
Curiosity and desire to learn new processes or technologies.
Experience working with Jira and PagerDuty
Knowledge of Basic ITIL practices
Experience using GitHub and Jenkins
Alongside base salary we offer a range of benefits including:
Health insurance and an Employee Assistance Programme
Pension matching contribution
Annual Compensation Reviews
At LetsGetChecked we have a Flexible PTO policy where you are not restricted to a specific number of holiday days/annual leave
3 paid volunteer days per year
Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
A referral bonus programme to reward you for helping us hire the best talent
Internal Opportunities and Careers Clinics to help you progress your career within the company.
Bike to work scheme - and secure bike storage onsite.
Maternity, Paternity, Parental and Wedding leave.
#J-18808-Ljbffr
-
CNC Lathe Setup/Operator
4 days ago
Jackson, United States HRU Technical Resources Full timeJob DescriptionJob DescriptionJob Title: CNC Lathe Setup OperatorLocation: Jackson, MIPay Range: $22-26/hr based on experience and educationShift: First shift, 7am to 3:30pmJob Summary:We are seeking a skilled CNC Lathe Setup Operator to join our team. The ideal candidate will have experience in operating CNC machines and possess strong mechanical...
-
CNC Lathe Setup/Operator
2 weeks ago
Jackson, United States HRU Technical Resources Full timeJob DescriptionJob DescriptionJob Title: CNC Lathe Setup OperatorLocation: Jackson, MIPay Range: $22-26/hr based on experience and educationShift: First shift, 7am to 3:30pmJob Summary:We are seeking a skilled CNC Lathe Setup Operator to join our team. The ideal candidate will have experience in operating CNC machines and possess strong mechanical...
-
Jackson, Mississippi, United States PGBPGNGLOBAL Full timeJob LocationJacksonJob DescriptionP&G is the largest consumer packaged goods company in the world. We have operations in over 75 countries, with 65 trusted brands that improve lives for 5 billion consumers worldwide. This brings many advantages, including the opportunity for our employees to enjoy a diverse and rewarding lifelong career filled with new and...
-
Jackson, United States Ageatia Global Solutions Full timeJOB DESCRIPTION: The following is a range of anticipated tasks to be performed: Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs. Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and...
-
Jackson, United States Ageatia Global Solutions Full timeJOB DESCRIPTION: The following is a range of anticipated tasks to be performed: Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs. Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and...
-
Jackson, United States HexaQuEST Global, Inc. Full timeSCOPE OF WORK The following is a range of anticipated tasks to be performed: • Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs. • ssist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network...
-
Jackson, United States HexaQuEST Global, Inc. Full timeSCOPE OF WORK The following is a range of anticipated tasks to be performed: • Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs. • ssist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network...
-
Network and Technical Support Engineer
3 weeks ago
Jackson, United States V-Soft Consulting Full timeNetwork and Technical Support EngineerPrimary Location: Jackson, MississippiV-Soft Consulting is currently hiring for a Network and Technical Support Engineer for our premier client in Jackson, Mississippi.WHAT YOU’LL NEED:Technical Requirements and Certifications »Security Certifications, such as Certified Information Systems Security Professional...
-
Network and Technical Support Engineer
2 weeks ago
Jackson, United States V-Soft Consulting Full timeNetwork and Technical Support EngineerPrimary Location: Jackson, MississippiV-Soft Consulting is currently hiring for a Network and Technical Support Engineer for our premier client in Jackson, Mississippi.WHAT YOU’LL NEED:Technical Requirements and Certifications »Security Certifications, such as Certified Information Systems Security Professional...
-
Technical Product Manager
2 months ago
Jackson, United States Kargo Full timeDrive the specification, prioritization, scheduling, resourcing, execution, and testing of software components Identify engineering and product team needs regarding process, tools, documentation and asset management Ensure the development processes between product and engineering working at optimum efficiency Manage prioritization of feature requests and...
-
Technical Product Manager
3 weeks ago
Jackson, United States Kargo Full timeDrive the specification, prioritization, scheduling, resourcing, execution, and testing of software components Identify engineering and product team needs regarding process, tools, documentation and asset management Ensure the development processes between product and engineering working at optimum efficiency Manage prioritization of feature requests and...
-
Technical Lead
4 weeks ago
Jackson, United States Moon Creative Lab Inc. Full timeISSHO’s engineering team is looking for a Technical Lead to join our team based in Tokyo. We're in search of a dynamic leader who thrives in fast-paced environments, relishes tackling new challenges, and is eager to contribute to the growth of a rapidly expanding startup. We are not just seeking technical skills, but someone with strong leadership skills...
-
Jackson, United States Altium Limited Full timeAbout the Role: The Professional Services Technical Deployment Engineer/Project Manager requires a highly skilled individual with a combination of deep technical expertise along with a strong consulting, project management, communication, and customer satisfaction focus. A Day in The Life of Our Professional Services Technical Deployment Engineer/Project...
-
Jackson, Mississippi, United States Altium Limited Full timeAbout the Role:The Professional Services Technical Deployment Engineer/Project Manager requires a highly skilled individual with a combination of deep technical expertise along with a strong consulting, project management, communication, and customer satisfaction focus.A Day in The Life of Our Professional Services Technical Deployment Engineer/Project...
-
CAPEX Engineer
4 weeks ago
Jackson, United States Gerdau Full timeThis position is open to domestic candidates only. BASIC FUNCTION:The Capex Engineer will provide technical coordination and support in the operating and capital expense management processes by initiating and running projects using the capital expense (CAPEX) project process, equipment monitoring, stabilization, and improvements through:CAPEX Project...
-
CAPEX Engineer
6 days ago
Jackson, United States Gerdau Full timeThis position is open to domestic candidates only. BASIC FUNCTION:The Capex Engineer will provide technical coordination and support in the operating and capital expense management processes by initiating and running projects using the capital expense (CAPEX) project process, equipment monitoring, stabilization, and improvements through:CAPEX Project...
-
CAPEX Engineer
4 weeks ago
Jackson, United States Gerdau Full timeThis position is open to domestic candidates only. BASIC FUNCTION:The Capex Engineer will provide technical coordination and support in the operating and capital expense management processes by initiating and running projects using the capital expense (CAPEX) project process, equipment monitoring, stabilization, and improvements through:CAPEX Project...
-
CAPEX Engineer
7 days ago
Jackson, United States Gerdau Full timeThis position is open to domestic candidates only. BASIC FUNCTION:The Capex Engineer will provide technical coordination and support in the operating and capital expense management processes by initiating and running projects using the capital expense (CAPEX) project process, equipment monitoring, stabilization, and improvements through:CAPEX Project...
-
Jackson, United States State of Wyoming Full timeThe Wyoming Department of Transportation (WYDOT) is seeking a full-time Emergency Communications Senior Technician located in Northwest Wyoming. This position is critical to emergency communications systems and public safety and will assist in the pr Operations Technician, Technical, Technician, Operations, Communications, Senior, Technology
-
SR. Engineer, Operations
2 months ago
Jackson, United States Insight Global Full timeA large automotive company's Environmental and Facilities Department is looking for a passionate and highly motivated Facilities Operations Senior Engineer. The primary responsibility of this role is to support the Environmental & Facilities Operations function at the TMMTN site. Reporting to the Senior Manager of Operations -- Facilities Engineering, the...
