Desktop Support Technician/Field Technician

4 weeks ago

Long Island City, United States Universal Technologies Full time

UNIVERSAL Technologies is seeking a Desktop Support/Field Technician for an onsite position in Long Island City, NY. Applicants should be prepared for 100% onsite work from day one in Long Island City, NY, and various field offices. This is a W2 role open for Green Cards or Citizens only with comprehensive benefits who must be eligible to work directly for UNIVERSAL Technologies. The Desktop Support/Field Technician may be required to perform field work using their own means of transportation. Position: The selected candidate will provide technical support for desktop and laptop computers, applications, and related technology including specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The candidate will also utilize one-on-one consultancy for the client and assist in the maintenance and testing of new computer-related equipment. Work may be performed at the Headquarters or various field office locations. Activities will require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Responsibilities will require independent analysis, communication, and problem solving. WHO WE ARE: UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused at delivering enterprise systems that significantly improve our clients IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture. The pride in the services we provide and the accessibility and flexibility we provide to employees are what make Universal Technologies stand out from the rest We hope to propel your IT career to the next level and excite our employees with new and challenging projects. WHAT WE OFFER: Our W2 employees can expect the following benefits: Competitive pay Health/Dental Insurance Group Life Insurance 401K HSA/FSA Pre-Tax Transportation Program Generous Paid Time Off/Holiday Policy MANDATORY SKILLS/EXPERIENCE: Bachelor’s degree in Computer Science or equivalent work experience. Hardware troubleshooting and repair. Strong Operating System troubleshooting knowledge. Microsoft Office Suite. Knowledge of Service Desk Software (ticketing system). Knowledge of Conference Room AV equipment and SMART Boards. Strong Written and Verbal Communications. Candidates are required to possess a clean driving record, with little to no legal traffic citations to obtain permission to drive the client’s vehicles to and from field offices. SCOPE OF SERVICES: Configure, rollout, and ongoing usability of computers, peripheral equipment and software within established standards and guidelines. Troubleshoot hardware and software problems utilizing documentation, online assistance, and other staff members when necessary. Work with Service Desk, Network Infrastructure, and Server Support staff as appropriate to determine and resolve problems received from users/clients. Work with external vendor support services and systems to resolve technical problems with desktop and laptop equipment and software. Escalate complex or troublesome issues to Level III technical support or to management for guidance when all Desktop Support resources have been exhausted. Take ownership of tickets assigned to ensure proper follow-up and follow through on issues. Update Asset Management records as required. Train and orient staff on best practice use of hardware and software. Recommend and/or perform upgrades and maintenance on systems to ensure longevity. Follow and enforce IT policies and procedures. Efficiently manage daily work queue. Lift and transport computer equipment (i.e. desktops, laptops, and printers). Assist on special projects. UNIVERSAL Technologies is an Equal Opportunity Employer.

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