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Desktop Support Technician

1 month ago

Union City, United States Motion Recruitment Full time

Job Title: Desktop Support Technician

Location: Union City CA 94587 United States

Duration: 3 months Contract To Hire

Pay Range Display: $30/hr.



Required Skills & Experience

  • 3 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Excellent customer service skills
  • A+ Certification is a plus

What You Will Be Doing

  • Monitor Service Now, work tickets as they come in, manage work load, schedule time with client to resolve issues
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Network connection issues, track network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with customers, responding to routine technical questions or request for information.

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