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Desktop Support Technician

4 months ago

California City, United States SYSTEM EDGE (USA) L.L.C. Full time

Position: Field Desktop Support Technician

Duration: 12+ months

Location Details: California City, CA


This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.


Responsibilities:

  • Advanced desktop support experience- troubleshooting, configuration, software installation
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems
  • Provide technical assistance to the customer (Examples)

- Password reset

- Account information

- Case number information

- Adobe Reader issues

- Brower issues

- Technical computer issues

- Internet connectivity

  • Set up equipment for employee use
  • Image computers using a variety of methods
  • Install and perform minor repairs to computers and peripheral equipment within the office premises
  • Must have strong networking skills- IDF/MDF, switches, routers, access point


Experience:

  • Around 5 years of experience in software, hardware, and network
  • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
  • Experience with of Windows, M365, PC and Printer configuration
  • Strong customer service skills, detail oriented, and deadline driven
  • Strong phone and verbal communication skills along with active listening skills