Group Sales Manager

4 weeks ago


Memphis, United States Graceland Full time

**Group Sales Manager - The Guest House Graceland**

3600 Elvis Presley Blvd, Memphis, TN 38116, USA Req #252 Friday, November 19, 2021

Elvis Presley Enterprises

Become a part of the exciting growth at Graceland

Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.

In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.

Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.

Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.

**Job Description:**

This position is responsible for the overall sales for The Guest House at Graceland and Elvis Presley Memphis Complex consisting of 450 sleeping rooms and 80,000 square feet of flexible meeting/event space. Focus on Corporate Market with knowledge of Association Market. Will manage the sales effort of the facility, including developing new accounts, maintaining existing accounts, and meeting established sales strategies to maximize profits while maintaining customer satisfaction.

**KEY RESPONSIBILITIES:**

Maximizing Department Revenue

Negotiate and contract with Groups that maximize event space to ensure that the most revenue is generated and that the department goals are being met. Consistently prospect for new clients and events.

Driving Customer Satisfaction

Consistently review/measure customer service through customer contact and monitoring repeat business. Continue to drive high customer satisfaction through working with Preferred Vendors and Event Manager to ensure that customer expectations are being met or exceeded. Manage customer relationships on daily basis.

**ESSENTIAL FUNCTIONS:**

Solicit, negotiate and contract new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside calls, site inspections and written communication.

Maximize revenue by selling all facets of the facility, promoting our preferred vendors and assisting with additional revenue streams.

Utilizing Sales Platform to track accounts, bookings, contacts, and prepare correspondence to customers, internal booking reports and file maintenance.

Negotiate and complete contracts with Clients.

Knowledge of market trends, competition and key customers of the facility.

Partner with area hotels/facilities for overflow needs as well as overnight sleeping rooms needed

Drive customer loyalty through excellent customer service throughout the sales process. Serve the customer by understanding their needs and recommending appropriate features and services that best meet their needs.

Ability to develop and execute action plans to be able to meet/exceed predetermined goals for position and team as a whole.

Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.

Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.

**Knowledge, Skills & Ability Requirements**

A degree in hospitality or business management is an asset but not required.

Must have a minimum of 3+ years of sales experience.

Excellent communication and guest relation skills in English

The ability to work well with a large group of people in a team environment

Must be able to multi-task, have strong organizational & decision-making skills

Qualification Standards:

Education: High school or equivalent education required. Bachelors Degree preferred.

Experience: Prior sales and hospitality experience required. Knowledge of Memphis market preferred.

Licenses or Certificates: Not applicable.

Grooming: All employees

Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company. **Other details**

* Pay Type Salary



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