Customer Care Specialist

3 weeks ago

Youngstown, United States onDemand Full time

Company Overview:

On Demand Counseling is Ohio's top provider of medication assisted treatment services (MAT) for those working toward recovery from opioid or alcohol misuse. We offer a variety of services including one-on-one counseling, telehealth, group therapy, and supportive services. Our team is passionate about addiction treatment and supporting patients through their journey to recovery.

New Day Recovery is a leading healthcare provider dedicated to delivering compassionate and high-quality patient care. If you are a compassionate and dedicated Customer Service professional looking to make a difference in the lives of patients, we want to hear from you

Position Overview:

Customer Care is the top priority and On Demand and New Day. We expect you to handle calls with enthusiasm, compassion and professionalism. Perform phone assessments, schedule appointments, advocate for treatment, answer client questions and treat our clients the way you would like to be treated.

Responsibilities:

  • Primary for all On Demand phone calls (General questions, Appointment Scheduling, etc) and secondary team for New Day Admissions.
  • Obtains applicant information and medical information and inputs to the designated system; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
  • Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions.
  • Communicate with staff regarding clients and service performed.
  • Schedule appointments for services and obtain necessary prior authorizations.
  • Properly and accurately document data
  • Outbound calls for referrals and past client follow up
  • Callbacks for missed calls and Voicemails
  • Maintain confidentiality in compliance with HIPPA guidelines
  • Transportation Coordination
  • Following processes and scripted procedures
Qualifications:
  • Professionalism and calm demeanor are essential for this client-facing position.
  • Medical office front desk, Call Center or administrative experience
  • Strong oral, and written communications skills
  • Understanding of confidentiality and discretion
  • Computer skills and the ability to learn new software.
  • Teamwork and the desire to help others succeed
Benefits:
  • 80% company-paid base health insurance for the employee & dependents effective the first of the month following your start date.
  • Optional dental and vision plans at reduced rates.
  • Optional Short-Term Disability
  • 100% company paid life insurance plan of $25,000 (with supplemental available).
  • 401(k) with above average matching after one year of employment.
  • Paid Time Off (PTO) begins accruing immediately upon first day of work.
  • 6 paid holidays.

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