Customer Care Representative

3 weeks ago


Youngstown, United States The Cubbison Company Full time

Summary/Objective

The customer care order entry specialist is an active, integral member of the Sales Operation team. The successful candidate will interface with customers and cross-functional teams within Cubbison to process and validate incoming orders received via email or phone. Duties include frequent customer interaction by phone and email to inform customers of pricing, lead times and status of orders, confirm ship dates and notify of delays, resolve customer complaints, and process return material authorizations (RMAs) as needed.

Essential Functions

  1. Responsible for timely customer service ensuring customer expectations of timeliness, accuracy of information and product delivery are exceeded.
  1. Review purchase orders, terms and conditions, and other customer documentation to ensure customer orders and work orders are entered accurately to meet defined specifications and requirements.
  1. Work closely with other departments to understand customer needs, order history, order progress, complaints, pricing, and account status.
  1. Maintain and update files, databases, records, reports and/or other documents for customer accounts as needed.
  1. Keep records of customer interactions and transactions, recording details of the inquiry and any action taken.
  1. Other duties and responsibilities as required, related to customer and sales support.

Competencies

Excellent oral and written communication skills

Excellent attention to detail, problem solving and follow-up

Strong sense of urgency and time management skills

Ability to multi-task and maintain organization

Basic computer skills required; proficient knowledge of Microsoft Office (Outlook, Excel, Word); knowledge of Infor Visual ERP not required but a plus

Ability to collaborate and diplomatically communicate with team members throughout the organization

Must be self-motivated and able to positively interact with internal and external customers by demonstrating strong interpersonal skills to establish rapport and deliver solutions

by Jobble



  • Youngstown, United States Sysco Full time

    This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as Customer Service Representative, Customer Service, Account Executive, Sales Representative, Representative,...


  • Youngstown, United States First Defiance Financial Full time

    Customer Service Representative Department: Retail Position Reports to: Client Service Manager Position Supervises: No Direct Reports Position Summary: Support the company's mission statement and sales goals by maintaining a high-level of customer se Customer Service, Customer Service Representative, Representative, Service Manager, Banking


  • Youngstown, United States Habegger Full time

    Customer Service Representative **Customer Service Representative** Youngstown, OH **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...


  • Youngstown, United States Beacon Collision Centers LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our collision repair team! You will be responsible for helping customers throughout the repair process.Responsibilities:Handle customer inquiries and complaintsProvide information about where vehicles are at in the repair process and assist customers with navigating...


  • Youngstown, United States onDemand Full time

    Company Overview: On Demand Counseling is Ohio's top provider of medication assisted treatment services (MAT) for those working toward recovery from opioid or alcohol misuse. We offer a variety of services including one-on-one counseling, telehealth, group therapy, and supportive services. Our team is passionate about addiction treatment and supporting...


  • Youngstown, United States Mid-State Sales Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceSUMMARY: The Customer Service Rep/Account Manager is the primary contact person in our company who communicates with customers and prospective customers in the daily...


  • Youngstown, United States IBG Partners Full time

    Job DescriptionJob DescriptionAre you hard working, coach-able and highly goal oriented? Are you looking for a position with an opportunity to quickly advance?We are looking an experienced outside sales representative in the business to business market. The Outside Sales Representative's main responsibilities include working within assigned territories...


  • Youngstown, United States FYDA FREIGHTLINER GROUP Full time

    Job DetailsJob Location Youngstown, OH - Youngstown, OH DescriptionEssential Duties and Responsibilities: Sells parts to all customers, over the counter, via email, through the shop or on the phone. Specifically the parts counterperson: Assist all customers both retail and shop in selecting required parts. Share the cost and availability of the parts....


  • Youngstown, United States Automated Health Systems Full time

    Job DescriptionJob DescriptionAutomated Health Systems is hiring Full-time and Part-time Customer Service Agents in Ohio.Remote roles available - All equipment provided. Equipment pickup required at either location, either Pittsburgh, PA or Columbus, OH.Bilingual skills (i.e., Spanish) a plus.Qualifications for the position include:Team player with...

  • Sales Representative

    1 month ago


    Youngstown, United States PJ Dick-Trumbull-Lindy Group Full time

    SealMaster, a global leader in the pavement maintenance industry manufacturing and distributing a full catalog of products for pavement maintenance contractors, municipalities and sport surfacing contractors, is seeking a Sales Representative for its Western PA, Eastern OH and Northern West Virginia market area. Full training will provided on all products!We...

  • Clinical Pharmacist

    2 weeks ago


    Youngstown, United States Option Care Health Full time

    *Extraordinary Careers. Endless Possibilities.**With the nation’s largest home infusion provider, there is no limit to the growth of your career.*Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to...

  • Cook

    2 days ago


    Youngstown, United States Briarfield Health Care Centers Full time

    Job DescriptionJob DescriptionBriarfield Health Care Centers is seeking Cooks to join our teams across Mahoning County!As an employee of Briarfield Health Care Centers, you will enjoy competitive wages and benefits! Now offering medical, vision and dental insurance effective the 1st of the month after date of hire (full time employees only)! We offer paid...


  • Youngstown, United States Aqua America Full time

    Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineer Business Development, Director, Business, Development, Customer Experience, Wastewater, Manufacturing,...


  • Youngstown, United States Aqua America Full time

    Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineer Business Development, Director, Business, Development, Customer Experience, Wastewater, Manufacturing,...

  • Receptionist

    2 days ago


    Youngstown, United States Briarfield Health Care Centers Full time

    Job DescriptionJob DescriptionBriarfield Health Care Centers is now seeking PART TIME EVENING & WEEKENDRECEPTIONISTSto join our teams across Mahoning County!As an employee of Briarfield Health Care Centers, you will enjoy competitive wages and benefits! Now offering medical, vision and dental insurance effective the 1st of the month after date of hire (full...


  • Youngstown, United States Briarfield Health Care Centers Full time

    Job DescriptionJob Description Briarfield Health Care Centers is now hiring aPart Time Activity AssistantAs an employee of Briarfield Health Care Centers, you will enjoy competitive wages and benefits! Now offering medical, vision and dental insurance effective the 1st of the month after date of hire (full time employees only)! We offer paid vacation,...


  • Youngstown, United States Foundation Building Materials Full time

    ** Warehouse Supervisor** **Job Category****:** Branch Operations **Requisition Number****:** WAREH001669 Showing 1 location **Job Details** **Description** **Right Position, Right Company.** **Warehouse Supervisors** are a skilled group of individuals that masterfully help to organize the warehouse operations of receiving and moving materials and products...


  • Youngstown, United States Business Athlete Association Full time

    DescriptionOur growing firm is seeking an organized and friendly account manager to play a strategic role on our team. You'll be responsible for answering any client questions or concerns about coverage, policy changes, and billing deadlines. Our ideal candidate will be able to provide an excellent customer experience and demonstrate a basic understanding of...


  • Youngstown, United States Dearing Compressor Full time

    Job DescriptionJob DescriptionSummaryPerforms all aspects of Application Engineering work to support the submittal of client proposals.  Works directly with customers, vendors and Dearing sales, engineering and manufacturing personnel.   The Applications Engineer will participate in sizing, estimating and generating proposals for natural gas compressor...

  • Fabrication Welder

    7 days ago


    Youngstown, United States Dearing Compressor Full time

    Summary: Lays out, fits, and welds fabricated components to assemble structural forms such as machinery frames, tanks and pressure vessels by performing the following duties.Essential Duties and Responsibilities include the following. Other duties may be assigned.Selects equipment and plans layout, assembly, and welding.Ability to read and interpret...