Public Safety Services Rep

4 weeks ago

Houston, United States Houston Methodist Full time
Overview

At Houston Methodist, the Public Safety Services Representative position is responsible for providing customer service support for the Public Safety/Security department through the creation and issuance of ID badges and access clearances. This position monitors and validates access/badge requests and provides access as appropriate. The Public Safety Services Representative position provides other service related duties such as: maintaining equipment and supplies related to the badge creation and assisting security services, as needed. This position ensures the ability to check out keys from the electronic key system by supporting customers to self enroll.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
  • Provide personalized care and service by consistently demonstrating our I CARE values:
    • INTEGRITY: We are honest and ethical in all we say and do.
    • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
    • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
    • RESPECT: We treat every individual as a person of worth, dignity, and value.
    • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
  • Practices the Caring and Serving Model
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  • Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
  • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
  • Displays cultural humility, diversity, equity and inclusion principles
  • Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
Responsibilities

PEOPLE ESSENTIAL FUNCTIONS
  • Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.
  • Actively and effectively communicates and reports pertinent security services information and data in a comprehensive manner.
  • Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.
SERVICE ESSENTIAL FUNCTIONS
  • Performs ID badge functions for various entities in the organization, including taking photographs, creating badges and assigning appropriate clearances and credentials.
  • Issues badges to contractors/vendors, clinical students, residents and administers appropriate access cards.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Tracks and processes access requests from various departments and works closely with management to identify and assign appropriate clearance levels for individuals. Removes terminated employee access from the system, as needed.
  • Reviews and maintains access forms for each applicable access request.
  • Maintains equipment, supplies and machines related to badge creation process; coordinates repairs and ordering of supplies as necessary.
FINANCE ESSENTIAL FUNCTIONS
  • Self-motivated to independently manage time effectively and prioritize daily tasks. Uses inventory and resources effectively and efficiently, does not waste supplies.
  • Utilizes and maintains HM and department equipment according to manufacturer specifications.
  • Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Generates and communicates new ideas and suggestions that improve quality or services within the department.
  • Assumes responsibility for self-growth and development by participating in special projects within the Public Safety/Services department and/or across Houston Methodist (e.g. Academy Medicine Education (GME), Labor Works programs, etc.) as appropriate.
  • Implements actions that promote a workplace safety culture and proactively prevents workplace violence.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
  • Associate's degree preferred
WORK EXPERIENCE
  • Two years of security experience
  • One year performing related clerical/administrative functions preferred
License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED
  • DL - Driver License - State Licensure within 90 days AND
  • NVCRISIS - Nonviolent Crisis Intervention (CPI) within 60 days AND
  • SECUR-N - Security Officer Non-Commissioned- State Licensure within 14 days
KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Must possess strong customer service skills and professionally communicate and interact with staff and visitors
  • Proficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and Webmail
  • Ability to understand and work with technical security systems, hardware and software
  • Must be able to handle and prioritize multiple tasks and function calmly in stressful situations, including handling of, or exposure to confidential/sensitive information
  • Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
  • Uniform Yes
  • Scrubs No
  • Business professional No
  • Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
  • On Call* No
TRAVEL**
**Travel specifications may vary by department**
  • May require travel within the Houston Metropolitan area Yes
  • May require travel outside Houston Metropolitan area No


Company Profile

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.

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