Customer Service Rep II

3 weeks ago


Houston, United States Westinghouse Electric Company Full time

We are searching for Customer Service Rep II. The position is a 9-month contract assignment.

This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.

Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist agencies, inquiries in an efficient and courteous manner and records/processes commitments on customers accounts as appropriate. Also, may work with Area Coordinators to resolve agency/customer issues. Reports fraudulent conditions to management.

Location: Houston, TX.

Job Duties & Responsibilities:

  • Receives customers documentations, verifies customers identity, possible fraud, switch Hold, etc.
  • Receives inbound calls from customers inquiring about pending enrollments for Residential and Small Commercial customers.
  • Performs outbound calls to follow up with customers to ensure the customer is aware of the hold in their order and the process to follow to execute the order of service.
  • Able to identify coaching opportunities for Care/Sales agents to ensure we are following the companys stablished rules.
  • Provide accurate reports in a timely manner to other departments as required, these reports provide critical agents performance.
  • Provides coaching opportunities to 3rd party vendors in a professional way.
  • Provides agent coaching that support all customer growth initiatives.
  • Recommends process improvements to training and management teams.
  • Maintains working knowledge regarding compliance rules and company policies to ensure Customer Service reduces potential business risk.
  • Ability to meet attendance and storm duty requirements.
  • Performs other job-related duties as assigned.

Required Qualifications

  • High School Grad / GED
  • Experience: 2+ years

Preferred Qualifications

  • Associate degree.

EOE of Minorities / Females / Vets / Disability.

FL: 16535



  • Houston, United States Callapg Full time

    **Customer Service Rep II** Job titleCustomer Service Rep II LocationHouston, TX **Customer Service Rep II Summary** This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited to answering inbound phone call, corresponding with customers via e-mails...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II. The position is a 9-month contract assignment.This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II. The position is a 9-month contract assignment.This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II. The position is a 9-month contract assignment.This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective...


  • Houston, United States Texas Children's Hospital Full time

    We’re hunting for an **Ambulatory Services Rep II **, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient...

  • Customer Service Rep

    1 month ago


    Houston, United States Meridian Brick Full time

    ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01814 Showing 1 location **Job Details** **Description** JOB TITLE: Customer Service Rep DEPARTMENT: Production LOCATION: Houston, TX TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking legacy and today is North Americas largest brick...

  • Customer Service Rep

    2 weeks ago


    Houston, United States Openwork Full time $15

    Harris County Government Job: Openwork is currently assisting the Harris County Tax Office in their search to fill  Customer Service Rep - Cashier (Full Time- Temp to Hire) positions. Worksites are located throughout Harris County. As a Customer Service Rep- Cashier you will be responsible for providing friendly, efficient, and timely front-line customer...


  • Houston, United States Southeastern Marketing Inc Full time

    Job DescriptionJob DescriptionNow Hiring for Entry Level Customer Service + Sales Reps with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)Anyone can apply but only candidates with communication skills and...


  • Houston, United States Petroleum Analyzer Company, LP Full time

    ** Customer Service Rep** **Job Category****:** Sales/Marketing **Requisition Number****:** CUSTO011841 Showing 1 location **Job Details** **Description** PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream and downstream. To...


  • Houston, United States Southeastern Marketing Inc Full time

    Job DescriptionJob DescriptionNow Hiring for Bilingual Customer Service and Sales Rep with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)Anyone can apply but only candidates with communication skills and a...


  • Houston, United States Draeger Safety UK Ltd Full time

    - Customer Service Rep III Statistics * The purpose of this position is to provide World-Class customer service, as well as exceed customers expectations on the supply of products and services for the Safety Rental Shutdown Services (RSS) business segment. * Will perform the designated rental order transactions for ordering, invoicing, return of equipment...


  • Houston, United States Watco Transloading Full time

    ** Customer Service Rep** Location: Houston, TX, US, 77015 Category: Compliance Services **Working at Watco** Watco has a reputation for putting people first. In fact, our company was named to Forbes 2021 list of Americas Best Mid-Size Employers. Working at Watco means working in the exciting field of transportation and supply chain logistics. Were...


  • Houston, United States ICON plc Full time

    Locations Select Location **Customer Service Rep** In a few seconds you will be taken to our application management system where you can provide your details and apply for this job Limerick Permanent Reference: JR073642 Description At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help...


  • Houston, United States Harris Health System Full time

    The Customer Service Advocate II is a position within the Community Health Choice Customer Service Center that is primarily responsible for, but not limited to responding to incoming hotline inquiries as they relate to benefits and eligibility verifi Customer Service, Advocate, Service, Retail, Healthcare, Customer

  • Customer Sales Rep

    1 week ago


    Houston, United States Dorf Ketal Chemicals Full time

    **Job Title**:Customer Service Representative **Summary**:Provides highest caliber of customer service and support, in a timely and accurate manner with the appropriate follow-through, to internal and external customers. **Essential Duties and Responsibilities **include the following. Other duties may be assigned. - Receive purchase orders and review them...


  • Houston, United States Rep-Lite Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Territory Sales Associate (TSA) is a field base sales position, requiring you to work remotely from a home base within a designated geography. The TSA position will have a focus on product training, clinical application, and occasional case support. This includes providing expertise to current customers and...


  • Houston, United States Texas Children's Hospital Full time

    Job Description We're hunting for a Clinical Ambulatory Services Rep II, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will be responsible for both clinical and non-clinical duties. The role will provide patient care and excellent customer service in the Texas...

  • Customer Service

    1 week ago


    Houston, United States Nerds R Us Full time

    Job Overview: We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a key role within our organization, and we are looking for someone who can effectively...

  • Market Sales Rep Ii

    1 month ago


    Houston, United States Dawn Food Products Inc Full time

    Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people,...


  • Houston, United States speedqueenlaundry.com Full time

    **Customer Service Rep Night - Dairy Ashford** Houston, TX **Purpose:** Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store. **Position Responsibilities:**...