Customer Service Rep III

3 weeks ago


Houston, United States Draeger Safety UK Ltd Full time

- Customer Service Rep III

Statistics * The purpose of this position is to provide World-Class customer service, as well as exceed customers expectations on the supply of products and services for the Safety Rental Shutdown Services (RSS) business segment.

* Will perform the designated rental order transactions for ordering, invoicing, return of equipment and data logistics management functions as required by established procedures and direction from management.

* Identify and assess the needs of all RSS customers who call or email for information and initiate probing questions as needed.

* Supply product, pricing (quote) and availability information to the customer; enter orders into SRM/SAP systems and check status of orders. Provide order confirmations with close attention to accuracy and detail. Compiles billing/invoicing information for all RSS orders.

* As part of the team, manages the RSS Outlook InBox, assigning requests, updating the status of requests, and handling general inquiries on an on-going basis.

**Education:**

* High school graduate (required).

* College (Associates or Bachelors) in a related field desired, or commensurate work experience preferred. 3-5 years of directly relevant experience could substitute for a degree.

**Related Experience:**

* Five (5) years customer service experience required; call center experience preferred

* MS Word and Excel experience required

* SAP experience or similar ERP system required

**Special Competencies or Certifications:**

* Must have excellent customer service skills & demeanor

* Strong problem-solving experience required

* Ability to process information and make corresponding decisions is required

* Experience with or ability to master a wide range of Service processes and interaction with other departments

* Must be adept at using a computer and specialized software

* Bilingual (Spanish) is a plus

BenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefitsBenefits Education & Training Health Insurance



  • Houston, United States Contractor In Charge Full time

    Job DescriptionJob DescriptionContractor in Charge is looking to hire a full-time Remote Customer Service Rep to perform customer service and dispatch services for our clients in the essential home service trades. Are you a people person with great communication skills? Do you want a work-from-home job in the recession-proof plumbing, HVAC, electrical, and...

  • Customer Service Rep

    24 hours ago


    Houston, United States Texas Quality Plumbing Full time

    **Texas Quality Plumbing** is currently hiring for a **Customer Service Rep** to help our service technicians complete work for our clients in and around **Houston, TX**. This position earns a **competitive wage** along with excellent benefits. We are **local industry leaders** in this essential trade and **believe that hard work can also be fun**. In...

  • Customer Service Rep

    1 month ago


    Houston, United States Meridian Brick Full time

    ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01814 Showing 1 location **Job Details** **Description** JOB TITLE: Customer Service Rep DEPARTMENT: Production LOCATION: Houston, TX TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking legacy and today is North Americas largest brick...

  • Customer Service Rep

    23 hours ago


    Houston, United States Meridian Brick Full time

    ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01814 Showing 1 location **Job Details** **Description** JOB TITLE: Customer Service Rep DEPARTMENT: Production LOCATION: Houston, TX TRAVEL: N/A Meridian Brick brings together hundreds of years of brickmaking legacy and today is North Americas largest brick...

  • Customer Service Rep

    2 weeks ago


    Houston, United States Openwork Full time $15

    Harris County Government Job: Openwork is currently assisting the Harris County Tax Office in their search to fill  Customer Service Rep - Cashier (Full Time- Temp to Hire) positions. Worksites are located throughout Harris County. As a Customer Service Rep- Cashier you will be responsible for providing friendly, efficient, and timely front-line customer...


  • Houston, United States Openwork Full time $15

    Harris County Government Job: Openwork is currently assisting the Harris County Tax Office in their search to fill  Customer Service Rep - Cashier (Full Time- Temp to Hire) positions. Worksites are located throughout Harris County. As a Customer Service Rep- Cashier you will be responsible for providing friendly, efficient, and timely front-line customer...


  • Houston, United States Callapg Full time

    **Customer Service Rep II** Job titleCustomer Service Rep II LocationHouston, TX **Customer Service Rep II Summary** This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited to answering inbound phone call, corresponding with customers via e-mails...


  • Houston, United States Training and Leadership Consulting Full time

    **Bilingual Customer Service Rep** We're looking for a entry level bilingual person to help provide our customers with speedy help and answers to their questions and to field general overall office work. Willing to learn **Responsibilities**: - Collaborate with other office staff to assist in managing busy retail office - Update knowledge base and...

  • Customer Service Reps

    3 hours ago


    Houston, United States MK Distribution Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Reps to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and...


  • Houston, United States Southeastern Marketing Inc Full time

    Job DescriptionJob DescriptionNow Hiring for Entry Level Customer Service + Sales Reps with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)Anyone can apply but only candidates with communication skills and...


  • Houston, United States Southeastern Marketing Inc Full time

    Job DescriptionJob DescriptionNow Hiring for Entry Level Customer Service + Sales Reps with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)Anyone can apply but only candidates with communication skills and...


  • Houston, United States Petroleum Analyzer Company, LP Full time

    ** Customer Service Rep** **Job Category****:** Sales/Marketing **Requisition Number****:** CUSTO011841 Showing 1 location **Job Details** **Description** PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream and downstream. To...


  • Houston, United States Southeastern Marketing Inc Full time

    Job DescriptionJob DescriptionNow Hiring for Bilingual Customer Service and Sales Rep with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)Anyone can apply but only candidates with communication skills and a...


  • Houston, United States Southeastern Marketing Inc Full time

    Job DescriptionJob DescriptionNow Hiring for Bilingual Customer Service and Sales Rep with a background in customer service, Sales, Food Services (waiter, waitress, bartender, barista, host or hostess, cook, kitchen staff, etc..) or Hospitality (guest services, front desk, concierge, Etc...)Anyone can apply but only candidates with communication skills and a...


  • Houston, United States Watco Transloading Full time

    ** Customer Service Rep** Location: Houston, TX, US, 77015 Category: Compliance Services **Working at Watco** Watco has a reputation for putting people first. In fact, our company was named to Forbes 2021 list of Americas Best Mid-Size Employers. Working at Watco means working in the exciting field of transportation and supply chain logistics. Were...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II. The position is a 9-month contract assignment. This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II. The position is a 9-month contract assignment. This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective...


  • Houston, United States City of Houston, TX Full time

    **POSITION OVERVIEW**: **_Applications accepted from: ALL PERSON INTERESED_** **_Section: Houston Permitting Center-Office of the city Engineer_** **_Reporting Location: 1002 Washington Ave_** **_Workdays & Hours: Mon - Fri, 8am - 5pm*_** - _Subject to change_ **_ DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS_** Within the Houston Pubic Works Department, the...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II. The position is a 9-month contract assignment.This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective...


  • Houston, United States Westinghouse Electric Company Full time

    We are searching for Customer Service Rep II. The position is a 9-month contract assignment.This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective...