Trucks/Group Sales Department Supervisor

2 weeks ago


Falmouth, United States Steamship Authority Full time

Posted: The Steamship Authority is currently seeking to fill the full-time, permanent, non-union position of Truck & Group Sales Department Supervisor at the Mashpee Reservation Bureau. Position Function

: This individual will be responsible for the basic supervision of the Trucks department and Group Sales department in our Mashpee reservation office. Duties and Responsibilities

: Oversee both the Trucks and Group Sales department and provide assistance as needed. Focus on monitoring and maintaining proper vessel allocations, scheduled and unscheduled trips, etc. in the reservation system. Assist Trucks Department with Bulks processing & customer assistance. Assist Group Sales Department with Bus Bulks processing & customer assistance. Ability to make policy and customer service decisions, as necessary. During emergency situations (weather, vessels changes, etc.), assist staff to accommodate customers to the best of our ability, notify of any unexpected schedule changes. Maintain training for all new department employees, and ongoing training for existing employees. Assist in processing payroll records and maintaining vacation and sick time. Other duties as assigned by the Manager of Reservations/Community Relations. Required Qualifications: High School Diploma or equivalent. Solid experience with Microsoft Office (Word, Excel, Outlook, Teams, etc.). Excellent organizational skills. Ability to multitask and assist in handling situations as they arise with a polite and professional manner. Ability to pleasantly communicate with office staff, customers as well as other Steamship Authority departments. Knowledge of the reservation system is desirable. Union St & Water St Vineyard Haven, MA 02568

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