Assistant Banking Center Manager

4 weeks ago

Falmouth, United States Cape Cod Five Cents Savings Full time

SUMMARY:

The Assistant Banking Center Manager (ABCM) supervises the staff at a Cape Cod 5 Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES, IN PRIORITY ORDER:

* Oversees and supervises Banking Center staff for purposes of day-to-day administration of job duties, including scheduling, communicating overall goals, operations and coaching reinforcing principles and values.
* Monitors and decisions management reports.
* Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy).
* Provides backup to retail staff positions and Banking Center Manager.
* Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.
* Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption.
* Fulfills all Banking Center opening and closing activities.
* Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs.
* Proficient in determining customers' existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Maintain a working knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc.
* Confidently discuss customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
* Safeguards customer trust by upholding the duty of customer confidentiality.
* Complies with all required laws, regulations, policies, and procedures.
* Timely completion of all assigned learning activities.
* Proficient in vault custodian duties.
* Actively participate in Banking Center meetings and one-on-one coaching sessions.
* Participates/volunteers in community groups and events.
* Additional duties as assigned.

EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position):

* Bachelor's Degree or equivalent experience (5+ years) in financial services industry and willingness to pursue higher education
* Financial Paraplanner Qualified Professional (FPQP) designation
* Nationwide Mortgage Licensing System (NMLS) Registration
* Notary Public commission
* Completion of medallion signature guarantee training required

KNOWLEDGE, SKILLS & ABILITIES:

* Minimum five years of banking experience
* Minimum two years supervisory experience
* Conversant in all Bank business lines
* Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc.
* Ability to execute more complex account openings and transactions independently
* Ability to supervise staff at the RBI-IV levels
* Critical thinking, decision making and problem solving skills
* Demonstrated high level of judgement and decision making ability
* Demonstrated ability to fulfill the opening/closing activities of the Banking Center
* Prior customer relationship building experience
* Must have a supervisory aptitude
* Demonstrated management and leadership skills
* Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

* Managerial Courage
* Technology Savviness/Digital Enthusiast
* Financial Comprehension
* Adaptability and Flexibility
* Sales Aptitude
* Eager and Agile Learner

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