ServiceNow Product Owner@Philadelphia,PA

4 weeks ago

Philadelphia, United States Diverse Lynx Full time
Role: ServiceNow Product Owner
Location : Central Philadelphia(Hybrid, 3 days from office)
Hire Type : Contract

As the ServiceNow Product Owner you are responsible for defining and communicating the ServiceNow product vision and delivery roadmap. You will partner with the ServiceNow product family owners, process owners and IT leadership to inform the product vision, backlog prioritization and delivery releases. You are responsible for the product life cycle of the ServiceNow platform including the conception of new modules, product upgrades, 3rd party integrations and module replacement when appropriate. You will also be responsible for leading the implementation and instilling modern software engineering and deployment techniques.
The role will require three days working in office in Central Philadelphia every week.
Responsibilities
  • Lead the creation and execution of strategy for tooling with ServiceNow
  • Defining roadmap and product capabilities to fill gaps and build tool adoption
  • Liaison between development team and stakeholders for engineering and end user enablement
  • Translate product features into well-defined requirements in appropriate Epic -> Feature -> User Story format
  • Continuous refinement and management of work across stakeholders and leadership
  • Understands technical and functional design requirements for ServiceNow with the key ability to convert business requirements into technical solutions
  • Collects information to determine, document and agree with customer requirements for the ServiceNow platform
  • Provide ServiceNow platform and technical expertise
  • Create High Level Design and technical solutions for ServiceNow implementation
  • Develop ServiceNow solutions to support best practice processes to deliver clients business requirements independently
  • Creates workflow and web prototypes for client engagements
  • Develop integration components, while being well versed with integrations with hands on experience in designing and configuring Mid server, web services, email and similar integration technology with ServiceNow.
  • Proficient in ServiceNow Configuration and customization (Workflow, UI, client scripts, business rules, etc.)
  • Administer and troubleshoot issues with ServiceNow instances.

Required Skills
  • 5+ years experience in Product Ownership/Project Management
  • Experience with Project Management Platforms (e.g. Jira, Rally)
  • Experience with Agile / SCRUM development methodologies
  • You have strong experience with the ServiceNow modules and capabilities including ITSM, ITAM, ITOM, CSDM, CMDB, Discovery, DevOps, APM and Integration HUB Experience with development teams and project requirements
  • You have a background working within the ITIL and IT Service Management discipline
  • You have demonstrated experience designing and re-engineering processes to meet organizational goals, improve efficiency and reduce risk
  • You are able to present and influence all levels of management and executive leadership.
  • You have demonstrated commitment to continual learning of ServiceNow best practices and standards including actively participating in the ServiceNow community forums.
  • Strong problem solving and analytical skills
  • Good personal communication skills are vital
Preferred Skills
  • Bachelors degree preferred
  • Experience with Product Ownership/Project Management
  • Experience working in an Agile software development teams
  • Ability to work independently where needed, and ability to take direction where needed


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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