ServiceNow Program Manager@Philadelphia, PA Hybrid 3 days/week

4 weeks ago

Philadelphia, United States Diverse Lynx Full time
Full Job Description ServiceNow Program Manager
Title ServiceNow Program Manager Location Philadelphia, PA Hybrid 3 days/week Primary Skills Project Management Secondary Skills
ServiceNow Program Manager:
Type: Contract

Program Manager Job Description

This role will be asked to partner with our platform program team to ensure our team is following up on outstanding action items, we are managing and escalating impacts to the timeline, supporting the change management activities and communications (in partnership with our internal change manager), hosting sessions to capture feedback from our end user community, and supporting program activities on new teams to migrate on to the ServiceNow platform. Assist in coordinating with the proper teams about the schedule of customer migrations and ensuring we have captured all contract, SLA, and customer requirements to ensure a seamless transition of support.

Skills Required:

Program Management
Project Management
Developing/Documenting Requirements
Developing User Stories
Building process flows
Coordinating Project Meetings
Facilitating project meetings
Change Management
Impact Assessments

Requirements:
  • 7-8 years of experience in Program and Project Management
  • Strong knowledge of ServiceNow Platform
  • Assist in developing and documenting functional requirements of the platform, documenting user stories, documenting reporting and dashboard requirements for MVP and later releases, identify and document automation opportunities and user stories.
  • Build process maps for new teams being integrated with the platform. Understand products and services with new technologies being onboarded.
  • Assist in data analysis in identifying initial customers to onboard on the platform and subsequent customers migration plans.
  • Adept at critical thinking & Problem solving mindset to approaching work
  • Self-starter with the comfort in building relationship, reaching out to new people, articulating the program goals and objectives and getting stakeholders aligned
  • Ability to work with different personality types. Become a trusted our financial client and partner
  • This is a Hybrid role and require travel to Office 3 days/week; Location Philadelphia


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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