IT Service Desk Specialist
3 weeks ago
1st Century Bank, a division of MidFirst Bank, is a full service bank with a vision of unparalleled client service in Los Angeles. The Bank's core principles are flexibility, responsiveness, and the ability to create tailored solutions, coupled with its commitment to provide exceptional client service. Our bankers work in a team effort to develop a deep understanding of their clients, and work with and on their behalf to develop solutions tailored to meet their needs. Nothing is overlooked. Everything is considered.
- Under general direction and using established procedures and policies, the Service Desk Specialist responsibilities will include:
- Installing and maintaining desktops, laptops, and peripheral hardware and software.
- Follow standard operating procedures for software/hardware installation and configuration.
- Provide excellent customer service by supporting end-users and coordinating with other departments and team members to resolve issues in a timely and efficient manner.
- Updating and installing software to keep all workstations in compliance with the company security standards.
- Asset management of all workstations and software installs and complete the paper work in a timely manner.
- Special assignments, responsibilities or projects. Working in a manner to insure success of these projects while maintaining normal workload. Task may include but not limited to research, planning, proposal, testing, execution, completion and follow-up.
- Support for computing devices, networking, telecom, and software packages used by local business units.
- Minimum of High school diploma and 5 years of experience in desktop support area.
- Exceptional communication skills, verbal and written. Experience working with all levels of staff.
- Understanding of PC technical support, remote communications, local area and wireless networking, operating systems, software installation and configuration.
- Strong technology troubleshooting skills with the ability to resolve complex PC/Network technology issues.
- Configuration and set up of all software and any other hardware device connected to the PC.
- Schedule and maintain software upgrades/updates as appropriate on all PC systems.
- Networking / Telecommunication concepts and data cabling and patching skills desired.
- Previous experience in desktop hardware and software support.
- Experience installing and reloading applications and Microsoft Windows operation system on desktop and laptop computers.
- Preferred experience and familiarity with Microsoft Exchange, Outlook and Office, LANdesk, Service Desk ticketing system, Telecom (Shoretel), Video Conferencing, Virtual Machine (Vsphere) and ITIL.
Compensation Range: $28.00 - $33.00 per hour
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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