Service Desk Analyst

4 weeks ago


Los Angeles, United States Clearmind Technology Full time
Job DescriptionJob Description

About Us:
- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate.

Title:
- Service Desk Associate

Department:
- Engineering

Reports to:
- Service Desk Manager

Description:
- Looking for energetic, self-motivated individuals who are interested in being consistently challenged. This is the perfect position for engineers looking for exposure to new and exciting technologies. Travel required to client sites in the Los Angeles area.

Overall responsibilities:
- Desktop support and deployment -- Windows 10, Windows 11, Apple
- Windows Server maintenance -- Windows 2016, Windows 2019, Windows 2022, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Workspace
- Endpoint Detection and Response -- SentinelOne
- Backup -- Solarwinds MSP Backup, Veeam
- Mobile device support -- Apple, Android
- Remote PC support
- Low voltage cabling and repair
- Documenting SOPs
- Office Applications -- Word, Excel, Powerpoint

Key areas of responsibilities:
- Service Desk support by phone or email
- Coordinating vendors for support, onsite maintenance, and installations.
- Perform preventative maintenance on servers and workstations including antivirus, EDR, windows updates, memory, and storage checks.
- Remote support of desktop and application-related issues.
- Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors.
- Assist team in projects that include network installs, wireless implementations, and new builds.

Qualifications:
- EXCELLENT communication and follow-up skills
- BRILLIANT troubleshooting skills
- 2+ years in the Information Technology field.
- Preferably experience in the hospitality industry.
- Field support and remote support experience required.
- Handles themselves professionally as this will be a customer-facing role.

Company DescriptionWe are a Managed Services Provider with a focus in hospitality, retail, and entertainment with clients nationwide.Company DescriptionWe are a Managed Services Provider with a focus in hospitality, retail, and entertainment with clients nationwide.

  • Los Angeles, United States Highstreet IT Full time

    The Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing useful status updates is necessary as...


  • Los Angeles, United States Highstreet IT Full time

    The Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing useful status updates is necessary as...


  • Los Angeles, United States Highstreet IT Full time

    The Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing useful status updates is necessary as...

  • Service Desk Analyst

    4 weeks ago


    Los Angeles, United States Global IT Full time

    The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. This role works in collaboration with leadership to understand IT objectives and goals to align with the organization vision. The Analyst must stay current with best...


  • Los Angeles, United States Clearmind Technology, Inc. Full time

    Job Description Job Description About Us: - We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate. Title: - Service Desk Associate Department: - Engineering Reports to: - Service Desk Manager Description: - Looking for...

  • Service Desk Analyst

    2 weeks ago


    Los Angeles, United States Prosum Full time

    MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.Remote OK - must reside within 50-100 miles of Los AngelesPay: $25-27/hour W26 months to ongoing contracts2 openingRequired3 years of IT2 years of Service DeskCall centerHandling Tickets dailyBig PlusBS DegreeHospital Industry Clinical Software Application supportService Desk AgentSummary:Service...

  • Service Desk Analyst

    2 months ago


    Los Angeles, United States Prosum Full time

    MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.Remote OK – must reside within 50-100 miles of Los AngelesPay: $25-27/hour W26 months to ongoing contracts2 openingRequired3 years of IT2 years of Service DeskCall centerHandling Tickets dailyBig PlusBS DegreeHospital Industry Clinical Software Application supportService Desk...

  • Service Desk Analyst

    2 months ago


    Los Angeles, United States Prosum Full time

    MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.Remote OK – must reside within 50-100 miles of Los AngelesPay: $25-27/hour W26 months to ongoing contracts2 openingRequired3 years of IT2 years of Service DeskCall centerHandling Tickets dailyBig PlusBS DegreeHospital Industry Clinical Software Application supportService Desk...


  • Los Angeles, United States CareerBuilder Full time

    Paul Mitchell The School - Sherman Oaks is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator Role The Service Desk Coordinator is professional and has service experience and basic guest service communication skills. He or she...


  • Los Angeles, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School - Sherman Oaks is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator RoleThe Service Desk Coordinator is professional and has service experience and basic guest service...


  • Los Angeles, United States ThinkOn Inc. Full time

    / Service Delivery Analyst Service Delivery Analyst North Bay, ON, Canada **Description** **ThinkOn Inc: Where Data Thrives** Founded in 2013, ThinkOn Inc. is dedicated to solving complex data problems with its portfolio of turnkey Infrastructure-as-a-Service (IaaS) solutions. As a cloud service provider, ThinkOns channel-only distribution empowers over 150...

  • Service Desk Agent

    1 month ago


    Los Angeles, United States Global IT Full time

    MUST HAVE SERVICE DESK EXPERIENCE IN HEALTHCARE INDUSTRY **Minimum Experience**: - **Must be available to work any shift**: - Minimum of 3 years of IT and 2 years’ experience in Service Desk Support - Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow...

  • Service Desk Agent

    1 month ago


    Los Angeles, United States Global HIT Full time

    **Our esteemed academic medical client ** is looking for **Service Desk Agents **for a 6+ month Contract. **Location**: 1500 San Pablo Street. Los Angeles, CA 90033- **Remote OK - must reside within 50-100 miles of USC** ** Fully Covid Vaccinated + Booster ** **MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.** **Summary**: **Minimum...

  • Service Desk Agent

    8 hours ago


    Los Angeles, United States Global IT Resources Full time

    **Summary**: **Minimum Education**: - High School Diploma - Associate’s Degree in a related field is preferred. **Minimum Experience**: - **Must be available to work any shift**: - Minimum of 3 years of IT and 2 years’ experience in Service Desk Support - Experience working in a call center handling tickets daily (30+) - Must demonstrate excellent...


  • Los Angeles, United States Prosum Full time

    Service Desk Agent IIClient Services***MUST LIVE WITHIN 50-100 MI OF LOS ANGELES***100% RemoteCONTRACT-TO-HIREMUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. Please acknowledge candidate is aware and agreeable upon submission.$26.00-30.00 W2Service Desk Agent IISummary:The Service Desk Agent II is responsible for supporting inbound tickets...


  • Los Angeles, United States Prosum Full time

    Service Desk Agent IIClient Services***MUST LIVE WITHIN 50-100 MI OF LOS ANGELES***100% RemoteCONTRACT-TO-HIREMUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. Please acknowledge candidate is aware and agreeable upon submission.$26.00-30.00 W2Service Desk Agent IISummary:The Service Desk Agent II is responsible for supporting inbound tickets...

  • Service Desk Agent

    7 days ago


    Los Angeles, United States Irvine Technology Corporation Full time

    Job DescriptionJob DescriptionService Desk Agent (Remote)We have an immediate need for a contract Service Desk Agent to join a world-class academic medical center. The Service Desk Agent is responsible for supporting the end user community. This position will provide support for all users experiencing problems with the clinical application software suite,...


  • Los Angeles, United States Rock-It Cargo Full time

    The Service Desk Technician serves as a source of technical assistance and support to the user community for data, voice, video, hardware, or software. Responds to calls for break/fix, moving/relocating, and new setup of equipment. Requires knowledge and skills to either assist the user to fix the problem or escalate the problem to the appropriate person....


  • Los Angeles, United States Barrington Staffing Services Full time

    Job DescriptionJob DescriptionTemporary position for several months.Front desk experience is necessary. Multi-line phone system, customer service, and general office skills.Starts about the middle of June.Friendly and helpful demeanorComputer savvyClerical tasks to support officeAssist customers calling for service needsWork with technicians calling in from...


  • Los Angeles, United States ROCK IT CARGO Full time

    Job DescriptionJob DescriptionThe Service Desk Technician serves as a source of technical assistance and support to the user community for data, voice, video, hardware, or software. Responds to calls for break/fix, moving/relocating, and new setup of equipment. Requires knowledge and skills to either assist the user to fix the problem or escalate the problem...