Service Desk Agent

1 week ago


Los Angeles, United States Global IT Full time

MUST HAVE SERVICE DESK EXPERIENCE IN HEALTHCARE INDUSTRY

**Minimum Experience**:

- **Must be available to work any shift**:

- Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
- Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
- Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.

Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

**Job Types**: Full-time, Contract

Pay: $28.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift

**Education**:

- Associate (required)

**Experience**:

- Service Desk: 3 years (required)

Work Location: Hybrid remote in Los Angeles, CA 90033


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