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Video Banking Teller

4 months ago

Pittsburgh Pennsylvania, Allegheny County, PA, United States Dollar Bank Full time

Customers are able to speak with a Video Banking Teller through a drive-thru, stand alone, or wall terminal. This video terminal allows the teller and customer to conduct virtually any type of teller banking transaction - all handled remotely. Through this new technology, one teller can help customers in multiple locations.

Candidates must be willing to work a rotating schedule anywhere between the hours of 8:00 a.m. to 8:00 p.m., Monday through Saturday. Video Tellers work at our Strip District facility.

Principal Activities:

  • Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, and loan payments.
  • Initiate conversations to uncover customer needs and promote Dollar Bank products and services, and effectively refer customers to appropriate team members when needed.
  • Act with confidence by helping customers with their questions and take initiative while using sound judgment in decision making and problem resolution.
  • Promote good customer relations by consistently providing quality service with a friendly demeanor, can-do attitude, and a willingness to always help.

Qualifications:

  • High School diploma/GED required
  • Candidate must possess at least six months of cash handling and/or customer service experience; teller experience preferred.
  • Excellent customer service and interpersonal skills required
  • Good math aptitude and proficient computer skills are required