Guest Services Supervisor
Found in: Adzuna US C2 - 3 days ago
Pay: $19.75 per hour
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Essential Duties & Responsibilities
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of agents, providing real time feedback and coaching
- Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
- Participates in recruitment and selection of talent for the guest service team
- Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- May also assist in supervising bell, valet and night audit and other roles as needed
Basic Qualifications & Skills
- High School diploma or GED
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Desired Qualifications & Traits
- Associate's degree or higher in hospitality or related field
- Experience with Opera or similar system
- Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
- Ability to lift 30lbs.
- Ability to stand/sit for long periods of time.
- Ability to bend, stretch and twist
-
Garage and Valet Supervisor
Found in: Adzuna US C2 - 1 week ago
Romulus, MI, 48174, Wayne County, MI, United States Marriott International, Inc Full timeAdditional Information Valet SupervisorJob Number 24051424Job Category Rooms & Guest Services OperationsLocation The Westin Detroit Metropolitan Airport, 2501 Worldgateway Place, Romulus, Michigan, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Monitor and direct personal and...
-
Clinical Supervisor RN
Found in: Adzuna US C2 - 3 days ago
Linwood, MI, 48634, Bay County, MI, United States HarmonyCares Full timeOverview: HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission – “Through Compassionate...
-
Night Auditor
Found in: Adzuna US C2 - 5 days ago
Dearborn, MI, 48126, Wayne County, MI, United States Marriott International, Inc Full timeAdditional Information Full time, Weekly payJob Number 24072775Job Category Finance & AccountingLocation Courtyard Detroit Dearborn, 5200 Mercury Drive, Dearborn, Michigan, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Check figures, postings, and documents for accuracy. Record,...
-
Unit Manager
Found in: Adzuna US C2 - 7 days ago
Carson City, Michigan, US, Montcalm County, MI The Laurels of Carson City Full timeAre you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. The Laurels of Carson City offers one of the leading employee benefit packages in the skilled nursing industry,...
-
Bistro Server
Found in: Adzuna US C2 - 5 days ago
Dearborn, MI, 48126, Wayne County, MI, United States Marriott International, Inc Full timeAdditional Information Weekly pay, Full timeJob Number 24072778Job Category Food and Beverage & CulinaryLocation Courtyard Detroit Dearborn, 5200 Mercury Drive, Dearborn, Michigan, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table...
-
Banquet Server
Found in: Adzuna US C2 - 7 days ago
Kalamazoo, MI, 49007, Kalamazoo County, MI, United States AtWork Group Full timeWe are looking for extraordinary Banquet Servers!Are you ready to take your hospitality career to the next level? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities? If so, we want you!This opportunity has an exciting atmosphere: Our client is a hub of excitement, hosting a wide range of events from...
-
Program Nurse RN
Found in: Adzuna US C2 - 2 weeks ago
Lapeer, MI, 48446, Lapeer County, MI, United States Hope Network Behavioral Health Full timeThe Program Nurse-RN is a key associate at Hope Network whose primary responsibilities include: quality and efficiency of nurse related operations. This includes the facilitation and/or coordination of the medication administration and direct individual health care program of residents. Responsible for the initial and on-going education of direct care...
-
Industrial Athletic Trainer
Found in: Adzuna US C2 - 3 days ago
Hemlock, MI, 48626, Saginaw County, MI, United States ATI Physical Therapy Full timeOverview: Title: Industrial Athletic Trainer Location: Hemlock, MI Status: Full Time Hours: M-F Day ShiftEarly Intervention Specialist (EIS II) can assist the client with industrial/office ergonomics and jobsite analysis. Develop multi-site reports, serve as lead for multistaff locations and support the AWS injury triage line. Support EIS 1 through...
-
Housekeeping PRN
Found in: Adzuna US C2 - 1 week ago
Ishpeming, MI, 49849, Marquette County, MI, United States UP Health System - Bell Full timeCreates a sanitary, safe environment and enhances the appearance of the facility.Cleans patient rooms and other assigned areas daily, including collecting and removing trash, changing bed linens and sanitizing all surfaces.Follows policies and procedures on patient isolation.Stocks paper items and other supplies in patient rooms as necessary or...
-
Program Nurse RN
Found in: Adzuna US C2 - 1 week ago
Grand Rapids, MI, 49528, Kent County, MI, United States Hope Network West Michigan Full timeThe Program Nurse-RN is a key associate at Hope Network whose primary responsibilities include: quality and efficiency of nurse related operations. This includes the facilitation and/or coordination of the medication administration and direct individual health care program of residents. Responsible for the initial and on-going education of direct care...
-
Hotel Maintenance/Houseman
Found in: Adzuna US C2 - 1 week ago
Oklahoma City, OK, 73134, Oklahoma County, OK, United States SpringHill Suites Oklahoma City Quail Spring Part timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Services Supervisor
Found in: Careerbuilder One Red US C2 - 2 weeks ago
TRAVERSE CITY, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Services Supervisor
2 weeks ago
Traverse City, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Services Supervisor
2 weeks ago
TRAVERSE CITY, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Services Supervisor
7 days ago
TRAVERSE CITY, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Service Supervisor
5 days ago
Atlantic City, United States Showboat Hotel & Island Waterpark Full timeShowboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out...
-
Guest Service Supervisor
3 days ago
Atlantic City, United States Showboat Hotel & Island Waterpark Full timeJob DescriptionJob DescriptionShowboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel...
-
Guest Services Supervisor
Found in: Resume Library US A2 - 7 days ago
Park City, Utah, United States Westgate Resorts Full timeJob Description The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operation of the department. Work from the Guest Services Desk to dispatch Bell calls. Train...
-
Supervisor/Manager Part-Time
Found in: Careerbuilder One Red US C2 - 2 weeks ago
Traverse City, MI 49684, United States Claire's Full timeClaire's - JobID: JR196055 [Store Manager] As a Manager at Claire's, you'll: Achieve store targets through driving sales and more; Deliver the finest level of customer service; Keep the store running smoothly; Ensure your store is well merchandised and commercially correct; Recruit, train manage and provide direction and development to ensure your team are...
-
Guest Services Lead
7 days ago
West Valley City, United States CareerBuilder Full timeJob Location PARK - PARK CITY, UT * Maintain a key role in the Guest Services department as a leader in providing exceptional service to guests. * Responsible for the daily operation of the Guest Services Desk area including open and close procedures. * Implement communication protocols with GS and among other departments. * Present a professional and...
-
Guest Services Agent
7 days ago
Kansas City, United States Hyatt Regency London Full time**Guest Services Agent** Hyatt House Atlanta Perimeter Center 5875 Peachtree Dunwoody Rd.undefined Sandy Springs GA 30342 Posted: May 7, 2021 Share Guest Services Agent via Email **Summary** Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon...
-
Guest Service Rep.
2 weeks ago
Elizabeth City, United States Hampton Inn Elizabeth City Full timeJob DescriptionJob DescriptionThe guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area...
-
Guest Service Representative
2 weeks ago
Kansas City, United States Nothing Bundt Cakes #80 Full timeJob DescriptionJob DescriptionPT, Mon-Sat, Flexible between the hours of 9:30am-3pm or 4pm, 3pm-6:30pm, and Employee Discounts.The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service...
-
Guest Services Associate
7 days ago
Kansas City, United States Earth Fare Full timeJob DetailsLevel Entry Job Location Four Points By Sheraton Kansas City Airport - Kansas City, MO Position Type Full-Time/Part-Time Job Category Hospitality - Hotel Description Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests...
-
Attendant - Guest Room
Found in: beBee S US - 2 weeks ago
Atlantic City, United States Bally’s Atlantic City Full timeDescription Principal Duties and Responsibilities: Signs out floor key and reports to assigned section. Cleans guest rooms following housekeeping procedures. Reports any discrepancies in room status to Supervisor. Reports repairs needed in work area to Supervisor. Ensures guest security by locking all doors and keeping keys secured. Signs in...
-
Guest Service Associate
7 days ago
Oklahoma City, United States CareerBuilder Full timeLOVE TO HELP OTHERS LOOK AND FEEL GORGEOUS? JOIN OUR TEAM! Are you passionate about people and beauty? Are you naturally confident and outgoing? Does the idea of earning excellent commission drive you? If so, you need to join our team! Turn your passion into a rewarding role with our growing team at European Wax Center! We're in the business of Revealing...
-
Marine Service Technician
Found in: beBee jobs US - 2 weeks ago
Panama City, Florida, United States Guest Services, Inc Full timeLocations include St. Andrews State Park in Panama City all the way down to Flamingo Adventures in South Florida and a few places in between.Candidates must have 6+ years of Mechanical Marine Experience, posses a valid drivers license and a clean driving record, be familiar with USCG requirements for inspected passenger vessels, and be willing to travel...
-
Guest Services Associate
Found in: Talent US C2 - 2 weeks ago
Kansas City, United States Go Rentals Full timeAbout Us Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a leading car rental service company with unrivaled knowledge, experience, and passion for aviation and hospitality. Today, Go Rentals continues to cater to...
-
Guest Services Manager
6 days ago
Park City, United States The Chateaux Full time** Guest Services Manager (Chateaux)** **Job Category****:** Administration **Requisition Number****:** GUEST002605 Showing 1 location **Job Details** **Description** **The Guest Service Manager** would oversee daily operations of the Bell department, Transportation, Ski Valet, Shipping/Receiving, and HOA parking. This person will be responsible for training...
-
Marine Service Technician
Found in: beBee S US - 7 days ago
Panama City, United States Guest Services, Inc Full timeLocations include St. Andrews State Park in Panama City all the way down to Flamingo Adventures in South Florida and a few places in between.Candidates must have 6+ years of Mechanical Marine Experience, posses a valid drivers license and a clean driving record, be familiar with USCG requirements for inspected passenger vessels, and be willing to travel...
-
Housekeeper
2 weeks ago
Traverse City, United States Good Hospitality Services Full time**POSITION SUMMARY**: Cleans guest rooms, hallways, and other assigned areas, maintaining established quality standards. **PRIMARY RESPONSIBILITIES:** * Reports to work on time when scheduled * Receives room assignments and keys from Executive Housekeeper * Obtains housekeeping cart from storage room and verifies that cart is properly stocked * Cleans...