Guest Services Lead

4 weeks ago

West Valley City, United States CareerBuilder Full time

Job Location PARK - PARK CITY, UT

* Maintain a key role in the Guest Services department as a leader in providing exceptional service to guests.
* Responsible for the daily operation of the Guest Services Desk area including open and close procedures.
* Implement communication protocols with GS and among other departments.
* Present a professional and knowledgeable welcome to athletes, coaches and guests.
* Maintain excellent customer service while interacting with public, coaches and athletes.
* Perform all operations of POS system including trouble-shooting.
* Give guided tours of the facility to public during normal operating hours and during special events.
* Collect all participatory paperwork and fees, waivers, and registration forms.
* Coordinate sport program registrations with athletes, including entering waivers and registrations occurring on-site and via phone. Send confirmation emails for phone registrations.
* Responsible for providing the public with current events information, answering questions about Park functions and UOP Programs.
* Assist in facilitation, maintenance and enforcement of athlete agreements/sport use group agreements.
* Conduct check-in of track-side programs and corresponding procedures.
* Verify opening and closing till amounts, and deposits from previous day.
* Complete daily deposits when assigned.
* Assist in receiving inventory, inventory control and selling inventory for Retail Shop and Concessions.
* Assure incoming telephone calls are being answered and handled appropriately.
* Assist with any additional administrative and projects duties as assigned by Supervisor or Manager.
* Keep work area clean, clear and organized.
* Responsible for day-to-day oversight of museum.
* Conduct seasonal customer satisfaction surveys.
* Ensure Safe operation of Park vehicles.
* Manage daily operations of the Guest Services Desk, run and review facility schedule report.
* Read and understand all documents regarding policy and procedure updates, event changes, and daily activity updates/changes.
* Resolve customer relation issues when additional attention is needed in appropriate and timely manner.
* Implement Guest Services policies and procedures, assist with new employee training.
* Create training manuals.
* Perform voids, price changes and refunds when necessary.
* Act as Manager on Duty when scheduled to do so.
* **ACTIVITES** - Responsible for Comet orientation and 10-81 procedure.
* **RETAIL**
+ Maintains and adjusts inventory, creates SKUs and price labels and tags, responsible for re-stocking.
+ Provides input on inventory, purchases, and sale strategy
* Experience working with the public.
* Friendly manner and excellent communications skills, ability to speak in front of groups, give venue tours.
* Superior organizational, coordination, multi-tasking abilities with strong attention to detail.
* Must enjoy working in a team environment.
* General knowledge of the Utah Olympic Park, its purpose, and use for the future of Utah.
* Self-starter attitude. Ability to work with little supervision once daily direction has been given.
* Willing to be flexible, completing additional tasks as needed, such as serving as parking attendant, ticket sales, or filling in for other staff when needed.
* Strong computer skills including proficiency with PC applications and Microsoft office programs.
* Customer service experience, sales or role specific knowledge necessary.
* Minimum 18 years of age.
* One to two years customer service experience.
* Education in hospitality related field a plus.
* Flexible work schedule

must be available to work days, evenings, weekends and holidays
* Ability to lift 20 pounds.
* Must be able to stand on feet for extended time.
* Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
* Hearing

to converse with others in a normal conversation.
* Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting.

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