Guest Service Supervisor
2 weeks ago
Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway. The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.
The true fun and excitement of the Showboat Resort is its employees. Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice. You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations. Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences.
Waterpark Park Guest Service Supervisor
Department: Waterpark
Reports To: Guest Service Manager, Waterpark Director & Assistant Director
/Part Time
**Description**
The Guest Service Supervisor is critical to ensuring the overall atmosphere of the waterpark meets, or
exceeds, Island Waterpark Standards and guest expectations. The Guest Service Supervisor is responsible
for directly overseeing a team of guest service professionals who maintain orderly daily operations while
providing exceptional guest service and assisting guests as needed.
Essential Duties & Responsibilities:
- Daily supervision of a team of Guest Service Associates who assist guests with purchasing tickets,
scheduled activities, season passes, waivers, lockers, and event tickets.
- Daily supervision of a team of Guest Service Associates who process guests' payments using
cash, credit, gift cards, coupons, vouchers, etc.
- Providing assistance with guest service issues, including resolving problems and concerns, and
processing refunds if required.
- Daily supervision of the waterpark Cabana rental program as well as the VIP seating program.
- Direct oversight of Guest Service Associates to make certain they follow all cash control
procedures.
**Basic Qualifications**
- Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed.
- Daily reconciliation of cash/credit sales and production of bank deposits when necessary.
- Leadership experience; proven ability supervise staff to provide exceptional customer service.
- Ability to complete tasks simultaneously.
- Leadership, problem solving, organization and communication skills.
- Strong customer service skills (verbal and written).
- Must be 18 years of age or older.
**Preferred Qualifications**
- Prior experience working in an amusement or hospitality setting.
- Working knowledge and good understanding of accounting and bookkeeping practice
-
Guest Service Supervisor
1 week ago
Atlantic City, United States Showboat Hotel & Island Waterpark Full timeJob DescriptionJob DescriptionShowboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel...
-
Guest Services Agent
19 hours ago
Atlantic City, United States Bally's Corporation Full timeDescription Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures. Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures. Creates reservations based on established guidelines. Issues room keys and relays instructions to Bell Person....
-
Guest Services Supervisor
2 weeks ago
Park City, Utah, United States Westgate Resorts Full timeJob Description The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operation of the department. Work from the Guest Services Desk to dispatch Bell calls. Train...
-
Guest Services Supervisor
1 week ago
Traverse City, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Services Supervisor
3 weeks ago
TRAVERSE CITY, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Services Supervisor
3 weeks ago
Traverse City, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Services Supervisor
3 weeks ago
traverse city, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Services Supervisor
2 weeks ago
TRAVERSE CITY, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Services Supervisor
1 day ago
Traverse City, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Attendant - Guest Room
3 weeks ago
Atlantic City, United States Bally’s Atlantic City Full timeDescription Principal Duties and Responsibilities: Signs out floor key and reports to assigned section. Cleans guest rooms following housekeeping procedures. Reports any discrepancies in room status to Supervisor. Reports repairs needed in work area to Supervisor. Ensures guest security by locking all doors and keeping keys secured. Signs in...
-
Guest Services Supervisor
1 week ago
Traverse City, MI, 49684, Grand Traverse County, MI, United States Great Wolf Lodge Full timePay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize...
-
Guest Services Agent
1 day ago
Atlantic City, United States Bally’s Atlantic City Full timeDescription Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures. Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures. Creates reservations based on established guidelines. Issues room keys and relays instructions to Bell...
-
Guest Room Attendant- Full Time
5 days ago
Atlantic City, United States Caesars Entertainment Corporation Full timeConsistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information;...
-
Housekeeping Supervisor
1 week ago
Atlantic City, United States Showboat Hotel & Island Waterpark Full timeJob DescriptionJob DescriptionShowboat Resort, an iconic destination in Atlantic City, has undergone a rejuvenation to become the ultimate family-friendly vacation spot. Conveniently situated on the Atlantic City boardwalk, just steps from the ocean, the resort boasts a beautifully renovated pet-friendly hotel with 852 rooms, including walk-out balcony...
-
Guest Room Attendant- Full Time
5 days ago
Atlantic City, United States Caesars Entertainment Corporation Full timeESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of...
-
Atlantic City, United States Bally’s Atlantic City Full timeDescription Principal Duties and Responsibilities: Signs out floor key and reports to assigned section. Cleans guest rooms following housekeeping procedures. Reports any discrepancies in room status to Supervisor. Reports repairs needed in work area to Supervisor. Ensures guest security by locking all doors and keeping keys secured. Signs in...
-
Front Desk Supervisor
5 days ago
Atlantic City, United States psg Full timePosition: Front Desk Supervisor Location: Atlantic City, NJ JOB DESCRIPTION T itle: Front Desk Supervisor Reports To: Community Manager FLSA Status: Non-Exempt Supervises Others: No Primary Responsibilities: Meets and greets residents; checks guests Front Desk, Supervisor, Customer Service, Hotel, Staffing, Communication
-
Atlantic City, United States Bally's Corporation Full timePrincipal Duties and Responsibilities: •Signs out floor key and reports to assigned section. •Cleans guest rooms following housekeeping procedures. •Reports any discrepancies in room status to Supervisor. •Reports repairs needed in work area to Supervisor. •Ensures guest security by locking all doors and keeping keys secured. •Signs in key and...
-
Atlantic City, United States Bally's Corporation Full timePrincipal Duties and Responsibilities: •Signs out floor key and reports to assigned section. •Cleans guest rooms following housekeeping procedures. •Reports any discrepancies in room status to Supervisor. •Reports repairs needed in work area to Supervisor. •Ensures guest security by locking all doors and keeping keys secured. •Signs in key and...
-
Atlantic City, United States Bally's Corporation Full timeDescription Principal Duties and Responsibilities: * Signs out floor key and reports to assigned section. * Cleans guest rooms following housekeeping procedures. * Reports any discrepancies in room status to Supervisor. * Reports repairs needed in work area to Supervisor. * Ensures guest security by locking all doors and keeping keys secured. *...