Sr Inbound Product Manager

2 weeks ago


Vienna Virginia, United States ServiceNow Full time
Job Description

Team  

Serving public sector customers is an integral part of ServiceNow’s business and future growth trajectory. ServiceNow is a leading provider of digital workflows for many federal, state, and local government agencies in the United States. To help these organizations successfully fulfill their missions and deliver better experiences to citizens and constituents, ServiceNow provides specialized cloud environments that meet and exceed the data and security regulations and policies of our government customers.  

Role 

In this role, you will be responsible for the success of the US National Security Cloud (NSC), our purpose-built cloud dedicated to our United States Department of Defense customers. In this high visibility role, you will get the chance to own the P&L for our newly launched, fastest-growing regulated cloud. You will work directly with our US DoD customers and partners to understand their pain points and interface with our field sales team to grow the business. You will own the environment, develop the product strategy, stay abreast of changing government regulations around data, cybersecurity, and AI, and maintain the product roadmap. In addition, you will directly influence the roadmap of the ServiceNow Platform and suite of SaaS applications to better serve this specialized segment of customers. 

Reporting to Product Lead - Americas, Regulated Markets & Public Sector Industry, you will be a key member of a team that drives the growth of ServiceNow’s public sector business. 

What you get to do in this role:  

Understand the unique needs and pain points of US Department of Defense customers 

Be an evangelist on our cloud offerings for the US DoD, conducting discovery, collecting customer feedback, understanding common asks, and prioritizing needs across the ServiceNow portfolio 

Influence and coordinate across sales, legal, security, marketing, FP&A, and other product managers to deliver the best customer experience for the National Security Cloud 

Define and execute product strategy and roadmap for the National Security Cloud (NSC) environment 

Drive P&L accountability for the NSC environment 

Support monitoring competitive intelligence as input into product strategy 

Serve as a subject matter expert and central point of contact for company-wide programs relevant to NSC 



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