VP, Patient Experience

Found in: Resume Library US A2 - 1 week ago

Atlanta Georgia, United States Emory Healthcare Full time
Description:
JOB DESCRIPTION: At Emory Healthcare (EHC), we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We're empowered to influence change for, and with, our patients, their families, the community and each other. As one of the leading academic medical systems, we're eager to share what we learn with hospitals around the country, and the world. We've got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else. Emory Healthcare seeks a Vice President (VP) of Patient Experience. This senior leadership/executive role is responsible for overseeing and transforming teams and systems and enhancing overall patient and care partner experience across the healthcare system. The VP of Patient Experience will collaborate with leaders across the healthcare system to ensure patients receive high-quality care and services that meet or exceed their expectations. Strategies to holistically improve the patient experience will align with and complement wider Emory Healthcare operational and strategic initiatives. The VP of Patient Experience will report directly to the Chief Transformation Officer of EHC and have the following responsibilities: Key Responsibilities: Develop and execute a comprehensive patient experience strategy aligned with EHC's mission and values. Provide visionary leadership to create a patient-centered culture throughout the organization. Collaborate with executive leadership to integrate patient experience initiatives into the overall strategic plan. Participate in the development and management of a budget related to implementation of enterprise initiatives that include the principles of good fiscal stewardship. Lead the design, implementation, evaluation, and management of programs that enhance patient satisfaction, engagement, and overall experience. Establish the infrastructure needed to monitor and assess patient feedback, complaints, and surveys to identify and evaluate areas for improvement and drive necessary changes. Lead the development and tracking of key performance indicators related to service excellence, patient experience and patient satisfaction. Engage with physicians, nurses, staff, and administration to foster cultural and linguistic patient-centric approaches to care delivery. Collaborate with patients and their families, patient advisors, advocacy groups and community organizations to understand diverse patient needs and preferences and to then incorporate these perspectives into EHC patient experience strategies. Serve on appropriate EHC and Woodruff Health Sciences Center-level committees focused on improving patient-centered care. Partner with Emory University leaders to share and optimize knowledge and resources. Lead the development and delivery of training programs to enhance the communication and interpersonal skills of healthcare professionals. Provide guidance on best practices for patient-centered communication, empathy, and cultural sensitivity. Collaborate with health system quality and operations teams to identify areas of inefficiency or inconvenience within the patient journey and lead systemwide process improvement initiatives. Oversee the appropriate use of technological tools and platforms and integration of best practices to optimize patient experiences. Utilize data analytics to measure patient experience and service excellence and identify trends and opportunities for improvement. Develop structures and efficient processes designed to generate high-value reports for leaders and stakeholders, outlining progress and areas of focus. Ensure patient experience initiatives adhere to relevant healthcare regulations and guidelines. Skills and abilities: Visionary leadership style with the ability to inspire and influence change throughout the organization. Excellent verbal and written communication skills to interact with patients, families, healthcare staff, and executives. Strong understanding of healthcare operations, clinical workflows, and patient engagement strategies. Effective decision-making and problem-solving skills. Collaborative mindset to work with other departments and stakeholders to achieve common goals. Ability to adapt to changing healthcare landscapes, patient demographics, and emerging trends in patient experience.

MINIMUM QUALIFICATIONS: Advanced degree in medicine, nursing or public health preferred. Master's degree in healthcare administration, business administration, or a related field may be appropriate depending on work experience. Significant experience in healthcare leadership roles, with a focus on improving patient engagement and experience. Proven track record of developing and implementing successful patient engagement and experience programs. Experience with patient feedback mechanisms, survey methodologies, and regulatory requirements.

  • VP of Sales

    Found in: Resume Library US A2 - 2 days ago

    Atlanta, Georgia, United States Scan.com Full time

    We’re , the digital health scale-up that gives patients and physicians simpler, faster access to medical imaging. At the heart of  lies a different way of doing things: empowering patients to make financially smart decisions, enabling live scheduling for patients and providers, and easing clinician workloads through AI. It’s our mission to make...

  • VP. Product Management

    1 week ago

    Georgia, United States IRIS Software Group Full time

    The product landscape at IRIS is constantly evolving and as we continue to scale across the Americas, we're hiring for a VP, of Product Management (this role can be remote for those with a US Right-to-work). The VP of Product Management, Americas at IRIS Global will lead the strategic direction and execution for the Accounting, HCM (Human Capital...

  • VP of Finance

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Atlanta, United States LaSalle Network Full time

    LaSalle Network is seeking a VP of Finance for our partner, a rapidly growing retail startup headquartered in the Atlanta area. The VP of Finance will lead all finance and accounting activities for the company and will be a crucial member of the company's leadership team. VP of Finance Responsibilities: Develop and implement financial strategies aligned...

  • VP of Finance

    2 weeks ago

    Atlanta, United States LaSalle Network Full time

    LaSalle Network is seeking a VP of Finance for our partner, a rapidly growing retail startup headquartered in the Atlanta area. The VP of Finance will lead all finance and accounting activities for the company and will be a crucial member of the company's leadership team. VP of Finance Responsibilities: Develop and implement financial strategies aligned...

  • VP of Manufacturing

    7 days ago

    Atlanta, United States CareerBuilder Full time

    Job Description Job Description Job Title: VP of Manufacturing Company Overview: Our client is a prominent player in the aerospace manufacturing industry, known for its commitment to excellence, innovation, and quality. We specialize in designing and producing cutting-edge aerospace solutions that push the boundaries of technology and redefine industry...

  • VP of Manufacturing

    2 weeks ago

    Atlanta, United States JRG Partners Full time

    Job DescriptionJob DescriptionJob Title: VP of ManufacturingCompany Overview:Our client is a prominent player in the aerospace manufacturing industry, known for its commitment to excellence, innovation, and quality. We specialize in designing and producing cutting-edge aerospace solutions that push the boundaries of technology and redefine industry...

  • VP, Customer Success

    2 days ago

    Atlanta, United States Florence Full time

    What We Do: Florence Healthcare, Inc. (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 45 countries. By the end of the decade, we'll double the pace at which new medicines get to...

  • VP of Engineering

    2 days ago

    Atlanta, United States ActiveSoft, Inc Full time

    Job DescriptionJob DescriptionVP of EngineeringAtlanta, GA 30346 (Hybrid role, 2 days a week – IT comes in on Monday and Thursdays)Full time The ideal candidate should have a solid foundation in software development, preferably with experience in Java and Angular, and have transitioned into a management role.Have experience managing teams of varying...

  • VP of Engineering

    8 hours ago

    Atlanta, United States ActiveSoft, Inc Full time

    Job DescriptionJob DescriptionVP of EngineeringAtlanta, GA 30346 (Hybrid role, 2 days a week – IT comes in on Monday and Thursdays)Full time The ideal candidate should have a solid foundation in software development, preferably with experience in Java and Angular, and have transitioned into a management role.Have experience managing teams of varying...

  • VP of Marketing

    Found in: Resume Library US A2 - 1 week ago

    Alpharetta, Georgia, United States Lookout Pest Control Full time

    Lookout Pest Control is seeking a strategic VP of Marketing to lead our marketing team and support the growth of our private equity backed, HIGH GROWTH home services company!  Must reside in Georgia. With over 40 years in the business, Lookout has earned an A+ reputation for customer service and nurtured a welcoming culture! We are intentional about...

  • VP of Sales

    2 days ago

    Atlanta, United States Scan.com Full time

    Job DescriptionJob DescriptionWe’re Scan.com, the digital health scale-up that gives patients and physicians simpler, faster access to medical imaging.At the heart of Scan.com lies a different way of doing things: empowering patients to make financially smart decisions, enabling live scheduling for patients and providers, and easing clinician workloads...

  • VP of Human Resources

    1 week ago

    Atlanta, United States iSource Group Full time

    Job DescriptionJob DescriptionVP of Human Resources for a strong Georgia based Manufacturer! This position will report to the Atlanta area location. The Vice President of Human Resources (HR) provides executive-level leadership and guidance to the organizations HR operations. The Vice President will provide strategic direction and program development in...

  • VP, Financial Ops

    Found in: Talent US C2 - 7 days ago

    Atlanta, United States Republic National Distributing Company Full time

    VP, Financial Ops Location: Atlanta, GA, US, 30339 Req ID:  2046 Work Location Type:  Hybrid Date:  Apr 3, 2024 Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the...

  • Patient Safety Manager

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory Healthcare Full time

    Overview: Be valued. Be rewarded. Belong. At Emory Healthcare. Join the only health system in Georgia with five Magnet®-designated organizations — four hospitals and the first ambulatory care facility in Georgia — and the rest “on the Magnet journey.” We'll fuel your professional journey with: Comprehensive health benefits that start day...

  • Patient Access Consultant

    Found in: Resume Library US A2 - 7 minutes ago

    Atlanta, Georgia, United States Emory Healthcare Full time

    Description: Job Description: The Patient Access Consultant role will report into Patient Access and serve as a subject matter expert in Patient Access, covering scheduling workflows, metrics, template strategy, and other items. Proactive Metrics Review: Initiate a proactive analysis of access metrics, identifying opportunities to enhance patient throughput,...

  • Patient Safety Manager

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory Healthcare Full time

    Overview: Heart. Soul. Expertise. That’s what defines an Emory Employee. No matter where you are in your Healthcare career, when you chose this distinguished profession, you chose to change lives. Emory Healthcare is the only health system in Georgia with four Magnet®-designated hospitals as well as the first and only in Georgia with a Magnet®-designated...

  • Director- Magnet Program

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory Healthcare Full time

    Description: JOB DESCRIPTION: The Director Magnet Programs and Nursing Clinical Excellence is responsible for entity specific activities related to the Magnet Program, professional nursing practice, research, evidence-based practice and outcomes management that improve patient care delivery. The Director is accountable for collaboration with nursing and...

  • VP, Chief Wellness Officer

    Found in: Resume Library US A2 - 1 week ago

    Atlanta, Georgia, United States Emory Healthcare Full time

    Description: POSITION SUMMARY The CWO are responsible and accountable for the overall design, direction and implementation of a wellness program that addresses the current environment of burnout among clinicians, health professionals, and staff. The purpose of the program is to lead WHSCs organizational efforts to reduce the risk of burnout among healthcare...

  • VP of Human Resources, People and Culture

    1 week ago

    Atlanta, United States OrthoAtlanta Full time

    The VP of Human Resources, People and Culture will lead all activities related to recruiting, retaining, developing and advancing a team of people who live the mission of IntraHealth Group / OrthoAtlanta in support of those we serve. The Vice President of Human Resources, People and Culture is responsible for developing and executing all activities regarding...

  • VP of Human Resources, People and Culture

    2 weeks ago

    Atlanta, United States ORTHOATLANTA, LLC Full time

    Job DescriptionJob DescriptionDescription:The VP of Human Resources, People and Culture will lead all activities related to recruiting, retaining, developing and advancing a team of people who live the mission of IntraHealth Group / OrthoAtlanta in support of those we serve. The Vice President of Human Resources, People and Culture is responsible for...