Patient Access Consultant

2 weeks ago


Atlanta Georgia, United States Emory Healthcare Full time
Description:
Job Description: The Patient Access Consultant role will report into Patient Access and serve as a subject matter expert in Patient Access, covering scheduling workflows, metrics, template strategy, and other items. Proactive Metrics Review: Initiate a proactive analysis of access metrics, identifying opportunities to enhance patient throughput, utilization, and ensure timely access to care. Streamline scheduling processes for increased efficiency. Stakeholder Engagement: Lead collaborative meetings with division stakeholders to drive impactful changes in decision trees, scheduling workflows, contact center tools, template strategy, and visit type/department settings. Knowledge Dissemination: Educate and empower stakeholders with up-to-date best practices in Patient Access, fostering a shared understanding of the evolving landscape. Project and Process Management: Spearhead projects and enterprise-wide process improvement initiatives related to patient access, ensuring alignment with organizational objectives. Data-Driven Decision-Making: Utilize advanced data skills to run, analyze, and interpret data, leveraging insights to drive continuous improvement efforts. Template Optimization: Conduct thorough analyses of templates and subgroups to inform recommendations for template adjustments and scheduling workflow improvements, ensuring precision and effectiveness. Effective Communication and Collaboration: Engage in seamless communication, fostering collaboration while leading process improvement projects with physicians and operational leaders. Comprehensive Understanding: Develop a profound understanding of all facets of patient access, encompassing Contact Center, Digital Patient Experience, Capacity Management, Business Solutions Platforms, and Epic Cadence functionalities. Critical Thinking and Solutions Development: Apply critical thinking skills to address unique challenges posed by operational and clinical partners, devising innovative solutions to optimize patient access.

Minimum Qualifications: Bachelors degree in Business Administration, Industrial Engineering, Healthcare Management, or a related field. Minimum 3 years' relevant work experience. Additional degrees may be substituted for experience.



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