Technical Support Advisor

3 weeks ago


West Palm Beach Florida, United States United Franchise Group Full time
Job Description

The Vast Network corporate team is seeking a dedicated individual to join our team as a Technical Support Advisor. As part of our team, you will play a crucial role in providing technical assistance and support to our network of franchisees and office managers. This is a full-time office position based in West Palm Beach, FL.

Key Responsibilities:

 Franchisee Support: Act as the primary point of contact for our franchise   network agents, providing assistance and solutions for technical issues,   particularly related to our WMS system.

 Troubleshooting: Identify and resolve technical issues by offering clear         instructions, troubleshooting steps, and escalating issues when necessary.

 Documentation: Maintain accurate records of support requests,   troubleshooting steps, and resolutions to facilitate transparency and   continuous improvement.

 Data Integrity: Ensure data integrity through regular checks, validations,   and resolving any database inconsistencies or errors.

 Training: Develop and deliver training materials to enhance agents'     understanding and utilization of our WMS system and other relevant   technologies.

 Feedback Loop: Gather and convey agent feedback and recurring issues to   our product development team to improve our WMS system continuously.

 Quality Assurance: Uphold service standards by delivering high-quality   support, clear communication, and timely solutions.



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