Technical Support Advisor
3 weeks ago
The Vast Network corporate team is seeking a dedicated individual to join our team as a Technical Support Advisor. As part of our team, you will play a crucial role in providing technical assistance and support to our network of franchisees and office managers. This is a full-time office position based in West Palm Beach, FL.
Key Responsibilities:
Franchisee Support: Act as the primary point of contact for our franchise network agents, providing assistance and solutions for technical issues, particularly related to our WMS system.
Troubleshooting: Identify and resolve technical issues by offering clear instructions, troubleshooting steps, and escalating issues when necessary.
Documentation: Maintain accurate records of support requests, troubleshooting steps, and resolutions to facilitate transparency and continuous improvement.
Data Integrity: Ensure data integrity through regular checks, validations, and resolving any database inconsistencies or errors.
Training: Develop and deliver training materials to enhance agents' understanding and utilization of our WMS system and other relevant technologies.
Feedback Loop: Gather and convey agent feedback and recurring issues to our product development team to improve our WMS system continuously.
Quality Assurance: Uphold service standards by delivering high-quality support, clear communication, and timely solutions.
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