Customer Service

Found in: Resume Library US A2 - 7 days ago


Pittsburgh Pennsylvania, United States ibex Full time
Overview:
Customer Service Representatives are responsible for creating an exceptional experience at every interaction for both new and existing customers.

 

If you don’t meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY We will reach out to you and have an open discussion about this role and how you might fit.

Responsibilities:
Your day-to-day will involve:

Duties include, but are not limited to:

Communicating with customers regarding products and services using email and phone platforms

Full range of billing and collections duties

Negotiating and completing order requests as needed

Working with customers patiently, tactfully and efficiently

Accurately computing and quoting various fees and adjustments

Providing options to the customer based on product and service needs

Full range of repair resolution duties

Qualifications:
Some things we consider critical for this role:

Experience in a customer focused role

Outstanding written and verbal communication skills

Ability to work independently and make solid decisions

Professional

History of excellent work attendance

Basic math skills, data entry skills, and sales aptitude

Basic knowledge of legacy Telco products preferred

Experience with Microsoft Office

Must haves for this job:

High school diploma or the equivalent

18 Years of age or older


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