Customer Service/Office Manager

3 weeks ago


Archbald Pennsylvania, United States FXI Inc Full time
Overview:
Building our Future Together. FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI’s foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI’s innovations lead the way Won’t you join us?

 

Responsibilities:
 

Key Responsibilities:

Responsible for the overall direction, coordination, and evaluation of customer service personnel

Responsible for motivating and supporting customer service team to achieve goals 

Oversees the Customer Order process from order receipt/confirmation through shipping and invoicing of all orders. Manages the backorder process to ensure timely fulfillment of any open backorders.

Coordinates all inbound and outbound shipments to ensure loads are booked, confirmed and executed as scheduled.

Monitors On-Time, In-Full order shipping metric for the plant and assists in development of action plans associated with continuous improvement of on time shipping

Design and implement process improvements, operational policies, and changes to services to fulfill customer needs 

Communicates directly with customer base to ensure ongoing satisfaction

Make recommendations for continual process improvements and ensure procedures and policies are followed

Collects and analyzes data to develop and achieve departmental and plant goals

Greet visitors and ensure they sign in at the front lobby

Manage the movement of invoices, including workflow errors, within our Accounts Payable automation tool to ensure timely vendor payments

Complete purchase order entries in SAP

Review and reconcile vendor statements to ensure that the company is current, and the payments have been applied appropriately

Accurately code, process, route and post PO and non-PO invoices

Clear open receipts at month end to relieve the GR/IR balance

Handle vendor and internal inquiries promptly

Acts as a primary liaison between sales, scheduling, quality and manufacturing personnel to make sure customer’s expectations are met 

Manages the Return Authorization and Customer Complaint databases and provides input to Quality and Production on all customer complaints/issues

Manages consumable office and plant supplies to ensure teams have the materials needed to execute their day-to-day functions

Qualifications:
Qualifications:

 

Associate or Bachelor’s Degree or 4 to 8 years related experience and/or training; or equivalent combination of education and experience

5+ years of experience in an administrative and/or customer service role

Knowledge of Microsoft Office: Word, Excel, Power Point 

Knowledge of SAP preferred but not required

Good time management skills

Self-directed, well-organized and self-motivated 

Outstanding communication and interpersonal skills 

Ability to positively interact with all levels of the organization in a team environment 

Ability to positively interact with main customer base

Key words:
#LI-Onsite



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