Customer Service Specialist

3 weeks ago


Pittsburgh, United States Creative Financial Staffing Full time

CUSTOMER SERVICE SPECIALIST

ABOUT THE COMPANY:

  • Looking for a company to grow with? Come join our clients expanding team
  • Family-like company environment that values working harmoniously.
  • Searching for go-getter adept in providing excellent customer service to their clients.
  • They are looking to bring on a Customer Service Specialist.

OVERVIEW OF THE CUSTOMER SERVICE SPECIALIST ROLE:

  • Customer Service Specialist manages customer queue of inquires efficiently
  • Communicate with customers via phone, email, and chat
  • Customer Service Specialist documents customer conversations in CRM system: Salesforce
  • Manage shared email inbox on a daily basis
  • Vendor/Event Management
  • General Admin Tasks as needed

PREFERRED QUALIFICATIONS FOR CUSTOMER SERVICE SPECIALIST:

  • Phone, Email, and Chat Customer Service experience (preferred)
  • Typing speed of 40 WPM minimum
  • Exceptional Written and Verbal Communication Skills
  • The Customer Service Specialist needs experience with Salesforce CRM
  • Experience handling miscellaneous admin and data entry tasks

#CBMAR2024 #cfstaffing #customerservice
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