Customer Service Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Pittsburgh, United States Calfo Heating & Air Conditioning Full time

*If you read through this description and feel passionate that you're right for this role, please do not hesitate to email me directly (lindsay@talericogroup.com) to share why I should hire you. Your email WILL be read by an actual human


Job Summary

Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.


Job Duties

Customer Service & Dispatch Team Management

  • Post Job Openings, Conduct Interviews & Hire Candidates that are Approved by Leadership Team
  • Perform New Hire Employee Customer Training & Continuing Education of Current Office Staff
  • Responsible for Daily Support & Management of Customer Facing Office Staff Team Members
  • Oversee Daily Field Service Schedule with Dispatch & Field Service Teams
  • Manage the Overall Customer Experience and Lead by Example
  • Create a fun and challenging environment
  • Develop and provide a coaching program to uniform and improve CSR performances
  • Process Daily and/or Weekly Reports to Identify Gaps in the Business and review with senior leadership
  • Share Detailed Information to Leadership Team for Analysis and Provide Solutions
  • Focus on the Overall Successful Health of the Business
  • Provide weekly/monthly breakdowns on call reporting, booking efficiencies, and find areas for improvement


Customer Support of Key Accounts

  • Complex and Unique Customer Management and Support
  • Exceed 5 Star Customer Expectations by Utilizing the Teams & Providing Direct Interaction with Clients
  • Ensure a Positive Online Rating & Customer Surveys while handling customer complaints/issues in a timely follow through fashion.



Sales & Marketing Support

  • Assist in Sales and Marketing Campaigns
  • Provide monthly breakdown and reporting of campaigns to revenue generated


Physical Requirements

  • Must be able to sit for long periods of time
  • Must be able to work varying shifts including days, nights, and weekends


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance


PLEASE NOTE: This role will be reporting into the office daily in Pleasant Hills, PA and must be located proximate to this address - 91 Terence Dr., Pittsburgh, PA 15236


  • Customer Service

    2 days ago


    Pittsburgh, United States Max Populi Full time

    A rapidly growing Ophthalmic medical device manufacturer in Plum, PA, is seeking a talented Customer Service/Marketing Manager to s erve as a marketing representative by promoting Company products and support customer enquiries. Monday - Friday (8-5) Responsibilities include Attending conferences and trade shows as needed (Occasional travel) Responding to...


  • Pittsburgh, United States Creative Financial Staffing Full time

    CUSTOMER SERVICE SPECIALIST ABOUT THE COMPANY: Looking for a company to grow with? Come join our clients expanding team! Family-like company environment that values working harmoniously. Searching for go-getter adept in providing excellent customer service to their clients. They are looking to bring on a Customer Service Specialist. OVERVIEW OF THE...


  • Pittsburgh, United States Creative Financial Staffing Full time

    CUSTOMER SERVICE SPECIALIST ABOUT THE COMPANY: Looking for a company to grow with? Come join our clients expanding team! Family-like company environment that values working harmoniously. Searching for go-getter adept in providing excellent customer service to their clients. They are looking to bring on a Customer Service Specialist. OVERVIEW OF THE...

  • Customer Service

    1 week ago


    Pittsburgh, United States The Home Depot Full time

    Customer Service/ Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to Customer Service, Sales Associate, Sales Specialist, Retail, Customer

  • Manager, Customer Service Operations

    Found in: Resume Library US A2 - 7 hours ago


    Pittsburgh, Pennsylvania, United States GNC Full time

    Job Description POSITION SUMMARY: This role is responsible for developing the customer service strategy and goals to deliver a positive and seamless customer experience. They will be responsible for building a best-in-class, effortless customer experience that integrates seamlessly with our digital experiences. This position will lead teams supporting our...


  • Pittsburgh, United States Hertz Full time

    As a Customer Service & Sales Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.This position includes a rewarding...


  • Pittsburgh, United States WHC World Wide LLC Full time

    Job DescriptionJob DescriptionPittsburgh Transportation Group is actively seeking to fill the position of a full-time a Customer Service Rep to assist with our daily transportation operation in Pittsburgh, PA.We are looking for qualified individuals with dispatch/transportation experience to provide excellent customer service to both our drivers and...

  • Customer Service Associate

    Found in: Lensa US P 2 C2 - 2 weeks ago


    Pittsburgh, United States Home Decor Outlets Full time

    **Customer Service Associate / Cashier (Pittsburgh, PA)** Customer Service/Cashier Home Dcor Outlets one of the fastest growing home furnishing companies in the country is currently seeking an exceptional Customer Service Associate/Cashier to join our team. The starting rate of pay is $8.00 per hour. Our immediate opening is for the associate who can comply...


  • Pittsburgh, United States ChemDAQ, Inc. Full time

    ? ChemDAQ, Inc., a rapidly-growing manufacturing company based in Pittsburgh, PA, is seeking a Customer Account Manager to support our growing customer base. This opportunity comes at an exciting time for the prospective candidate, as long-term growth potential is available. ChemDAQ manufactures gas monitors and sensors that help keep employees safe across...


  • Pittsburgh, United States ChemDAQ, Inc. Full time

    ChemDAQ, Inc., a rapidly-growing manufacturing company based in Pittsburgh, PA, is seeking a Customer Account Manager to support our growing customer base. This opportunity comes at an exciting time for the prospective candidate, as long-term growth potential is available. ChemDAQ manufactures gas monitors and sensors that help keep employees safe across...

  • Customer Account Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Pittsburgh, United States ChemDAQ, Inc. Full time

    ChemDAQ, Inc., a rapidly-growing manufacturing company based in Pittsburgh, PA, is seeking a Customer Account Manager to support our growing customer base. This opportunity comes at an exciting time for the prospective candidate, as long-term growth potential is available. ChemDAQ manufactures gas monitors and sensors that help keep employees safe across...


  • Pittsburgh, United States Hertz Part time

    Wage: $16.50 + monthly commission  The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and written...

  • Service Manager

    1 week ago


    Pittsburgh, United States Health Benefits Group, Inc. Full time

    Job DescriptionJob DescriptionA Service Manager for an insurance agency plays a crucial role in ensuring the efficient operation of the agency's service and customer support functions. Their responsibilities encompass various aspects of managing client interactions, policy servicing, and customer satisfaction.Job Title: Service ManagerJob Summary:Health...

  • Service Manager

    20 hours ago


    Pittsburgh, United States Health Benefits Group, Inc. Full time

    Job DescriptionJob DescriptionA Service Manager for an insurance agency plays a crucial role in ensuring the efficient operation of the agency's service and customer support functions. Their responsibilities encompass various aspects of managing client interactions, policy servicing, and customer satisfaction.Job Title: Service ManagerJob Summary:Health...

  • Customer Service Agent

    Found in: Resume Library US A2 - 1 week ago


    Pittsburgh, Pennsylvania, United States SIXT USA Full time

    Job Description Come Join the SIXT Pittsburgh Team. Customer Service Agent $17.55/hr. Plus Monthly Bonus & Sign on Bonus $1500. Must have Customer Service Return, Valet , Customer Service Agent .  SIXT is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with...


  • Pittsburgh, United States Envoy Air Full time

    Coordinate the day-to-day station operations by leading and organizing the activities of Agents/ Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower util Customer Service, Supervisor, Operations, Retail, Agent, Baggage


  • Pittsburgh, United States Integrated Corporate Health Full time

    Integrated Health 21 (IH21) is a leading provider of worksite wellness screenings and vaccination clinics across the continental United States. Headquartered in Pittsburgh, PA with offices in Syracuse, NY and Milwaukee, WI; IH21 partners with employers and insurance companies to customize health and wellness events with the goal of improving health and...


  • Pittsburgh, United States Chick-fil-A Pleasant Hills Full time

    Job DescriptionJob DescriptionThis position is the actual face of Chick-fil-A. Our Team members working this position take customers orders, deal with cash handling, drink filling, restocking sauces, and front counter items and making sure your customer has been fully served and taken care of.Requirements/ResponsibilitiesWe are a customer service business...


  • Pittsburgh, United States New York Life Full time

    **Customer Service Advocate (ITT) - Pittsburgh, PA** * **Please wait...** **Location:** Pittsburgh, PA, US When you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the...


  • Pittsburgh, United States Affirm Full time

    **Customer Service Quality Assurance Analyst** at Affirm Remote US At Affirm, our Customer Operations team is growing rapidly! We have a network of external providers and internal teams that need a top rate Quality Assurance and Training and Development culture that can keep up. Our Quality Assurance (QA) team sits within Operational Excellence. This team...