Field Service Technician I
4 weeks ago
OUR CLIENT IS SEEKING TO EXPAND THEIR TEAM TO ASSIST CLIENTS WITH THEIR MEASUREMENT EQUIPMENT. THIS IS A FULL TIME OPPORTUNITY.
Overview:
The Field Service Technician is responsible for providing onsite support through preventive maintenance, troubleshooting, and repair of analytical instrumentation. This role also involves customer training, routine repair, calibration, and verification of analytical instrumentation for both inline and laboratory instruments.
Key Responsibilities:
* PREVENTIVE MAINTENANCE AND REPAIR:
* Conduct preventive maintenance, routine repair, calibration, and verification of analytical instrumentation.
* Complete pre-visit customer quotes and accurate service reports.
* TECHNICAL SUPPORT:
* Provide technical support and assist in bench repairs when not traveling to client sites.
* Work with inventory control to maintain accurate inventory and determine appropriate replacement parts.
* CUSTOMER SATISFACTION:
* Maintain high customer satisfaction and quick response times.
* Complete post-documentation for billing purposes.
* LOGISTICS AND SCHEDULING:
* Work with the Service Manager to ensure service scheduling, routing, and meeting client visit requirements.
* Follow safe work practices according to company policy.
* TRAVEL AND FLEXIBILITY:
* 50% to 70% overnight travel is required.
* Flexible scheduling is necessary to meet customer demands.
Requirements:
* AA/technical certificate or diploma is required.
* Familiarity with various electronic components such as multi-meters, crimping tools, soldering irons, etc.
* Ability to read and work from mechanical/wiring diagrams and written instructions.
This job demands a technical aptitude, basic knowledge of computer networking, quick learner, strong customer service skills, flexibility in scheduling, proficient in MicroSoft Office Suite, effective and efficient time management capabilities, initiative and follow-through and "can do" attitude.
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