Desktop Support/Help Desk Support

3 weeks ago


Tampa Florida, United States Arthur Grand Technologies Inc Full time
Job Description

 

Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support for one of our clients

 

Role: Desktop Support

Location: Tampa, FL

Duration:Long Term Contract

 

 

The Support Specialist IT will be involved mainly in:

Incident management, Request management,   Change management, Knowledge management and Access rights management

Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.

Perform incident resolutions and request fulfilment and supports end users on a variety of issues

Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection

Service end-user requests at the IT Service Spot

 

Wanted profile:

Completes assignments without direct supervision and good team player

Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals

Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity

Experience with an enterprise level ticketing system - ServiceNow experience is a plus

 

Activities include (but not limited to)

Treatment of tickets and requests from end-users for all Deskside related support

Handling end-user hardware request including coordination of, and delivery and pick-up

Deploy/return/retire equipment (laptops) in IT Equipment

RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices) with supplier

Handling mobile telephony related requests

Diagnosing and resolving issues at the IT Service Spot

Roll-out and coordination of the fleet replacement (laptop, desktop)

 

 

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

 



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