Desktop Support/Help Desk Support
3 weeks ago
Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support for one of our clients
Role: Desktop Support
Location: Tampa, FL
Duration:Long Term Contract
The Support Specialist IT will be involved mainly in:
Incident management, Request management, Change management, Knowledge management and Access rights management
Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
Perform incident resolutions and request fulfilment and supports end users on a variety of issues
Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
Service end-user requests at the IT Service Spot
Wanted profile:
Completes assignments without direct supervision and good team player
Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
Experience with an enterprise level ticketing system - ServiceNow experience is a plus
Activities include (but not limited to)
Treatment of tickets and requests from end-users for all Deskside related support
Handling end-user hardware request including coordination of, and delivery and pick-up
Deploy/return/retire equipment (laptops) in IT Equipment
RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices) with supplier
Handling mobile telephony related requests
Diagnosing and resolving issues at the IT Service Spot
Roll-out and coordination of the fleet replacement (laptop, desktop)
Thanks,
Afrah Faiza
Arthur Grand Technologies Inc
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
-
Information Technology Help Desk Support
2 days ago
Tampa, United States DART Tech Full timeThe Help Desk Engineer is responsible for second-tier support for PC and serverhardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills.JOB RESPONSIBILITIES:Field incoming Help Desk requests via...
-
Information Technology Help Desk Support
2 days ago
Tampa, United States DART Tech Full timeThe Help Desk Engineer is responsible for second-tier support for PC and serverhardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills.JOB RESPONSIBILITIES:Field incoming Help Desk requests via...
-
Information Technology Help Desk Support
6 days ago
Tampa, United States LanceSoft, Inc. Full timeRole: Bilingual IT Help Desk Customer Service RepresentativeLocation: Tampa, FL, 33634Duration: 12 monthsMust Have List:Bilingual (Fluent in English and Spanish). Candidate must be able to speak and write in Spanish.Minimum of 2 years IT Help Desk experience.Experience with call center telephony and ticket system software such as ServiceNow.Experience...
-
Information Technology Help Desk Support
6 days ago
Tampa, United States LanceSoft, Inc. Full timeRole: Bilingual IT Help Desk Customer Service RepresentativeLocation: Tampa, FL, 33634Duration: 12 monthsMust Have List:Bilingual (Fluent in English and Spanish). Candidate must be able to speak and write in Spanish.Minimum of 2 years IT Help Desk experience.Experience with call center telephony and ticket system software such as ServiceNow.Experience...
-
Level II Help Desk Engineer
2 weeks ago
Tampa, United States Palmetto Technoloy Group Full timeSUMMARY: The Help Desk Engineer level 2 is responsible for second-tier support for PC and server hardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills JOB RESPONSIBILITIES: Field incoming Help...
-
Level II Help Desk Engineer
1 month ago
Tampa, United States Palmetto Technology Group, Inc. Full timeJob DescriptionJob DescriptionSUMMARY: The Help Desk Engineer level 2 is responsible for second-tier support for PC and serverhardware and software, mobile devices, firewalls, network services, and any other technical issues thatmight arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer serviceskillsJOB...
-
Desktop Support Tech
4 weeks ago
Tampa, United States OneTouch Direct Full timeAssist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works with Network operations staff as appropriate to determine and receive problems received from...
-
Desktop Support Consultant
2 weeks ago
Tampa, United States eTeam Full timeJob Description :- The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. The Support Specialist IT will be involved mainly in: Incident management, Request management, Change management, Knowledge management and Access rights management Second-tier support to local end users for PC...
-
Help Desk Technician
2 weeks ago
Tampa, United States ECS Limited Full timeECS is seeking a Help Desk Technician to work in our Tampa, FL office. Please Note: This position is contingent upon [contract award OR additional funding]. Job Description: ECS is seeking a Help Desk Technician to work in our Tampa, FL location. This position is supporting our cloud based PAI environment called Argos, and allows for remote work with...
-
IT Help Desk Technician
5 days ago
Tampa, United States Atlas Professional Services, Inc. Full time**Title: Helpdesk Technician** Helpdesk Technician’s work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Primarily in-house support and responsible for working tickets of varying degree of difficulty on our service...
-
Tampa, United States Vanguard Management Solutions, Inc Full timeJob Description: Systems Help Desk Technician Vanguard Management Solutions, Inc. (VMS) is looking for a Systems Help Desk Technician who will beresponsible for handling various IT systems for our client. As a part of the IT team, you will support criticalapplications and ensure stability of services by performing dedicated maintenance activities. You will...
-
IT Support Coordinator
2 weeks ago
Tampa, United States AACSB International Full timeJob DescriptionJob DescriptionAACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 900 accredited business schools in over 100...
-
Sr. IT Support Specialist
6 days ago
Tampa, United States Brothers International Food Corporation Full timeJob DescriptionJob DescriptionDescription:About Brothers International Food Holdings, LLC:At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer...
-
IT Support Position
1 month ago
Tampa, United States Centarus Full timeJob DescriptionJob DescriptionIT Desktop and Network Support Position (Remote Only)Business Hours: 6:00am to 7:00pm PST or 9:00am to 10:00pm ESTCentarus Inc. is a cutting-edge Managed Services and Cybersecurity Provider located in San Francisco primarily serving clients in the Bay Area and their remote offices. It is our passion to provide proactive and...
-
Help Desk Technician
6 days ago
Tampa, United States 7 Eagle Full timeThe Help Desk Technician position is responsible for providing technical assistance to clients related to computer hardware and software. This is a hybrid or remote position. A successful candidate need not have years of experience in the field but must have a passion for technology and an eagerness to learn new skills. WHAT YOU'LL DO: Provide 1st level...
-
Help Desk Customer Service Representative
5 days ago
Tampa, United States Artech Full timeHelp Desk Customer Service Representative Tampa, Florida 50% onsite Pay: $23.36 Must Have List: " Bilingual (Fluent in English and Spanish). Candidate must be able to speak and write in Spanish. " Minimum of 2 years IT Help Desk experience. " Experience with call center telephony and ticket system software such as ServiceNow. " Experience supporting...
-
Onsite Support Technician
5 days ago
Tampa, United States TeamLogic, Inc. Full timeCompany Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's...
-
Field Support Technician
5 days ago
Tampa, United States Resource Logistics Full timeField Support Technician Location: Tempa, FL , Onsite Hire Type: Full-Time Responsibilities for a field technician: Equipment Installation: are responsible for installing new equipment and systems at customer sites or in various locations. This could include setting up computers, networking devices Technical Support: Field technicians...
-
Tampa, United States Sunrise Systems, Inc. Full timeJob Title: Bilingual IT Help Desk Customer Service Representative Job ID: 24-02148 Location: Tampa, FL, 33634 Duration: 12 Months contract on W2 Job Summary As a member of the Specialty Service Desk, you will be responsible for delivering world class IT support to Client employees and partners in the Field and Scientific divisions. This position is...
-
Technical Support Engineer
1 week ago
Tampa, United States Mastech Digital Full time*Job Title : IT Technical Support Engineer*The IT Technical Support Engineer position is one that provides rotational support for our clinics with “Hands On” technical support and training. This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets. Monitor tickets, by clinic, to detect trends in...