Director of Product Operations SaaS

Found in: Resume Library US A2 - 2 weeks ago


Irvine California, United States Xponential Fitness Full time
Xponential Fitness is the curator of the best brands across every vertical in the boutique fitness industry - including Pilates, cycle, stretch, dance, rowing, running, and barre.

We are searching for one exceptional candidate to manage operations for our new cutting-edge video streaming service, Xponential+.

Our ideal candidate has a high technical acumen. Revenue hungry. Enjoys leaning in, contributing and knows how to develop quick to market, mid-weight, fully functional and sustainable solutions.

This position is a very high impact career opportunity for an experienced, smart and restless, accomplished operations professional.

Requirements

5 years of relevant experience

Previous experience in a SaaS business environment

Bachelor degree in business administration or relevant field

Strong leadership and communication skills

Familiarity with Hubspot, BigCommerce, Brightcove, Netsuite, and Intercom is a bonus

Understanding of the wellness market and digital fitness

Responsibilities

Product Management

Strong strategic thinking skills and capable of aligning product development initiatives with the company's overall business goals

Exceptional interpersonal skills, able to clearly articulate product visions and requirements, and collaborate effectively with engineering, design, marketing, and other stakeholders throughout the product lifecycle

Develop short and long-range operating objectives to prevent operational obstacles to new business development initiatives

Integrates activities between departments to solve problems and maximize throughput

Customer Experience

Conduct customer research

Increase engagement through content curation, offers, etc.

Perform ad-hoc analysis to understand the relationship between customer experience and customer value, including incorporating non-purchase related metrics/signals

Proactively lead and support customer-facing support desk team

Analysis

Harvest data from the company’s key business systems

Revise and/or formulate standard operating procedures and promote their implementation

Maintain system of record information

Benefits

100% employer-sponsored health insurance

Employee and eligible dependent dental and vision insurance available at low group pricing

Access to FSA and HSA

Matching 401K retirement plan

Flexible PTO package

Mission-driven team of colleagues who promote a positive mindset


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