Director of Product Operations SaaS
Found in: Resume Library US A2 - 2 weeks ago
We are searching for one exceptional candidate to manage operations for our new cutting-edge video streaming service, Xponential+.
Our ideal candidate has a high technical acumen. Revenue hungry. Enjoys leaning in, contributing and knows how to develop quick to market, mid-weight, fully functional and sustainable solutions.
This position is a very high impact career opportunity for an experienced, smart and restless, accomplished operations professional.
Requirements
5 years of relevant experience
Previous experience in a SaaS business environment
Bachelor degree in business administration or relevant field
Strong leadership and communication skills
Familiarity with Hubspot, BigCommerce, Brightcove, Netsuite, and Intercom is a bonus
Understanding of the wellness market and digital fitness
Responsibilities
Product Management
Strong strategic thinking skills and capable of aligning product development initiatives with the company's overall business goals
Exceptional interpersonal skills, able to clearly articulate product visions and requirements, and collaborate effectively with engineering, design, marketing, and other stakeholders throughout the product lifecycle
Develop short and long-range operating objectives to prevent operational obstacles to new business development initiatives
Integrates activities between departments to solve problems and maximize throughput
Customer Experience
Conduct customer research
Increase engagement through content curation, offers, etc.
Perform ad-hoc analysis to understand the relationship between customer experience and customer value, including incorporating non-purchase related metrics/signals
Proactively lead and support customer-facing support desk team
Analysis
Harvest data from the company’s key business systems
Revise and/or formulate standard operating procedures and promote their implementation
Maintain system of record information
Benefits
100% employer-sponsored health insurance
Employee and eligible dependent dental and vision insurance available at low group pricing
Access to FSA and HSA
Matching 401K retirement plan
Flexible PTO package
Mission-driven team of colleagues who promote a positive mindset
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