Director, Outbound Product Management

4 weeks ago


Santa Clara California, United States ServiceNow Full time
Job Description

This role is part of our Customer and Industry Workflows product organization. Our industry products for the TMT industry have been growing rapidly. This is an opportunity to lead the charge for a market transformational category within a best of breed, enterprise SaaS company. This role reports to the Head of Outbound Product Management for TMT, and will play a key role in leading the expansion of the largest industry market category of TMT products.

As a Director, Outbound Product Management, TMT Industry this role will play a critical role in leading our enablement efforts for customers and partners, pricing and packaging of new products and serving as the eyes and ears of the products in the market. At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. engineering. marketing, sales, solution consulting, risk, sales operations etc) so this role will have a seat at every table.  

Own GTM, sales, solution consulting and partner enablement for our Technology industry products

Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market penetration for new products

Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc.

Drive significant thought leadership in the market leveraging conferences, analysts, PR, AR etc

Drive key technology partnerships / alliances in service of executing product roadmap

Serve as a conduit for customers to share their feedback on our products by running both customer and partner product advisory councils.



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