Retail & Gallery Manager

2 weeks ago

Savannah Georgia, United States Plant Riverside District Full time
Overview:
AN INSPIRING CAREER AWAITS YOUThe Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired 

Our Grand Performers Receive Many Benefits Including:

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Pet Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Responsibilities:
JOB SUMMARYThe Retail & Gallery Manager is responsible for maintaining current Inventory Ordering, Inventory Records, maintaining gallery atmosphere, assisting in team growth, and management of the team for Retail, Generating artist payments and invoices while maintaining existing gallery inventory, managing payments for both Retail Vendors and Artists, merchandising current inventory in Retail spaces, directly oversee day to day operations of the retail & gallery team, assist the Retail & Gallery team with customer and/or guest needs, maintenance of department information/files, and systems, assisting the Director in achieving budget for both Gallery & Retail Spaces as well as assisting Director in duties as needed and instructed.

CORE RESPONSIBILITIESPrimary areas of responsibility include, but are not limited to the following:

Sales & Marketing

Know department sales budgets/goals and ensure they are met

Cultivate department Retail team

Handle Customer and/or Guest Issues as they arise in regards to the Day to Day Retail Operations when they need to be elevated above the Retail Supervisor

Administrative & Inventory Support

Assist the Gallery Team as needed

Approve Retail Team Schedules generated by Retail Supervisor

Day to Day management and administration of specialized gallery kiosk on behalf of the Director

Databases (various supporting software), photo files, both electronic and hard copies of artist files, daily sales & tracking
records

Inventory Management for Retail including but not limited to, re-ordering, monthly Inventory Counts and Reporting

Ensuring Invoices are into the accounting team and following up on payment status/submissions

Communicating with Vendors in regards to retail reordering, status, and payments

Know the inventory (Know the vendor/artist & who/what is consigned vs owned)

Customer Complaints, Concerns for Retail as needed

Managing inquires for artist representation, or Vendor, by Directing them to the Director in an organized fashion

Ensure accurate month end physical inventory counts; physically counting/touching each piece to verify if information on tag
(title/description/price/inventory #) and in system is correctly. Accuracy is required, there are no short cuts.

Compiling information to reconcile transfers, RTA’s (Return to Artists), Hotel Staff purchases, request, vouchers, and damages
as they occur

Handle arrivals (as directed) receiving new art/merchandise in timely fashion (Note: Process for receiving merchandise; physically check in and verify invoice/GD to sign off & submitting invoice for payment to controller/file invoice while maintaining copies in files/Each item MUST be tagged correctly before displaying or storing)

Merchandising of Item’s for a clean luxury on brand look

Restocking and merchandising of gallery kiosk inventory

Tagging of all merchandise (art cards, jewelry tags, etc)

Maintaining daily correspondence from the gallery kiosk to patrons

Holding daily meetings with the Retail Team

Strong Communication with both the Retail Team & Gallery Team ensuring they are aware of needs as directed by the Director

Communicates with artists/vendors only with Gallery Director approval/direction prior to

Track & ensure sales goals are hit by the team

Partake in the design, set up, and success of the Vacation Markets with the Director

Guarantees Retail & Gallery Team have the tools & resources they need by identifying them and working with the Director

Act as a liaison for the Retail & Gallery team

Interviewing potential Team Members for Retail as directed by the Director of Gallery & Retail

Create a fun & warm environment for the Retail & Gallery team to ensure satisfaction of the team & their success

Performs miscellaneous job-related duties as assigned

Retail Atmosphere

Retail atmosphere is to be maintained at all times; lights are to be on high, music on, glass cleaned, dusting to be done daily (all shelves, picture frames, etc), vacuuming/sweeping as needed but at least twice per week before or after business hours, and ongoing jewelry polishing (weekly/daily if necessary).

Retail Kiosk attire: Marriott Uniform

Qualifications:
MINIMUM QUALIFICATIONSA Background in Luxury Sales with six+ years’ experience, Required

Experience maintaining a Fine Art Gallery for 3+ years, Required

History of Product Ordering Required

Merchandising Experience

Inventory Control Experience, Required

Strong Sales and Communication Skills

Efficient and Organized

History of Exceeding Sales Goals

A Background in Pricing Merchandise

Ability to Work in a Fast-Paced Ever-Changing Environment

Customer Service Management Skills, Required

Inventory Control Experience, Required

Computer Proficiency (Microsoft Office Outlook, Word, Excel)/ Must be able to learn and adapt to gallery systems and required technology

Lifting is Required over 50+lbs/ Able to Climb Ladders

Engaging/ Great Attitude/ Motivated Team Player

Flexible Schedule (Able to work nights, weekends and holidays) is Required

WORK ENVIRONMENT The work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space, with constant noise, with/or without the use of a private office

Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice

PHYSICAL DEMANDSThe physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

Regular lifting and maneuvering of up 20lbs on a daily basis, 50lbs on a periodic basis

Travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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