ITSM Change and Release Coordinator II
3 weeks ago
At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.
As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.
We’re defining a new standard of care for humankind. Are YOU ready to join us?
Work Location: Remote
Salary: $32.81/hr - 59.42/hr
The grade and salary of the position are based on specific criteria met within the qualifications of each level, relevant experience, skills, performance and internal equity.
Description:
Candidates with ServiceNow and also Change & Release Management experience are highly preferred.
Ownership for coordinating ITSM change and release management processes within the Information Technology Infrastructure Library (ITIL) framework.
Uses ITSM best practice frameworks to create, implement and improve those processes.
Serves as Subject Matter Expert (SME) and provides input to improve efficiency across the change and release process lifecycles.
Highly proficient in areas of ownership ensuring efficient interaction of those processes across the ITSM lifecycles.
Reviews and monitors the change and release processes for compliance with ITSM best practices.
Identifies process deviations and contributes to the development of effective remediation.
Contributes to the development and dissemination of strategic documentation of lifecycle processes and their interaction with other ITSM processes.
Advises ITSM leadership, guidance and consulting for project teams to increase skills and to develop and advance new processes.
Contributes to the design of continuous process improvement cycles to ensure accountability, efficiency and effectiveness.
Contribute to the research and review of ITSM best practices to identify industry advancements and to recommend tools and processes for the enterprise.
Proactively mines and analyzes data and makes recommendations as needed to assist with service improvements and quality assurance.
Contributes to the development of KPIs, metrics, and dashboard reports to evaluate the ongoing effectiveness and trends of the change and release processes.
Performs other responsibilities as assigned.
MINIMUM QUALIFICATIONS:
Bachelors Degree in IT related field.
5 years of Information Technology experience; 7 years Information Technology experience required in lieu of a degree.
ITIL Foundations and IT Service Management certifications preferred.
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