Service Now ITSM Architect

4 weeks ago


Atlanta, United States Group Nine Full time

Title: Service Now ITSM Architect

Location: Atlanta, GA (Need Local candidates)

Duration: Long Term Contract

Job Description:

  • Should have in Experience in ServiceNow ITSM, Customer Workflow, CSM, IRM etc and next Gen UI.
  • Provide Technical thought leadership to client on ServiceNow implementations.
  • Experience in Lift and Shift of ServiceNow implementation.
  • Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
  • Provide expert level support and technical mentoring to implementation
  • Maintain deep, comprehensive knowledge of ServiceNow capabilities and constraints.
  • Recognize and develop opportunities to leverage ServiceNow as a platform.
  • Deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
  • Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products lead test remediation cycle
  • Support practice build efforts to include development of practice intellectual property (IP)
  • Scoping and delivering Proof of Concept
  • Proof of Value engagements with prospects Responding to Request for Information/Proposal documents In conjunction with Sales Personnel and Professional Services, conduct transition briefing communicate commitments, expectations, etc in preparation for deployment
  • Act as the ServiceNow subject matter expert at Executive briefings marketing events
  • Qualifications More than 15 years of experience in the IT industry.
  • Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products
  • Experience as a developer is must.
  • Engaging presentation style, with the ability to control and manage multiple presentation scenarios Ability to work under pressure and work on multiple campaigns at the same time
  • Must to have Certified implementation specialist and certified application Developer
  • Must have experience in Agile-Scrum, SAFe
Service Now ITSM Architect - Onsite in Atlanta, GA - EST Candidate only

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