Guest Svcs Rep-Hotel

Found in: Resume Library US A2 - 1 week ago


Laughlin Nevada, United States Golden Nugget Full time
Overview:
Guest Service Representative 
A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints. 

Responsibilities:
Check guests in and out of the property quickly and accurately 

Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures 

Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction 

Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities 

Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls 

Qualifications:
Professional appearance and demeanor  

Efficient communication skills 

High school diploma required 

Two (2) years’ experience in hospitality, preferably in a guest relations role 

Ability to work flexible hours, including nights, holidays, and weekends 

Working knowledge of property management systems 

Adhere to all state, federal laws, and company policies 

What we offer you: 

Multiple benefit plans to suit your needs 

Paid Time Off 

401K 

Opportunities for advancement 

Positive and respectful work environment where diversity is valued 

Generous employee discounts on dining, retail, amusements, and hotels 

Community volunteer opportunities 

 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Posted Salary Range:
USD $13.00 - USD $15.00 /Hr.



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