Assistant Hotel Manager

Found in: beBee jobs US - 2 weeks ago

Laughlin, United States Caesars Entertainment Full time
SUMMARY: The Assistant Hotel Manager is responsible for the day to day direction of Front Desk and Guest Services staff in compliance with company procedures to obtain the highest quality of service to guests with maximum operating results. Orchestrate and expedite the registration and check out process at the front desk. Oversee the daily operation of the front desk during his/her shift. Resolve all guest complaints, in a positive friendly manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manage the daily operations of the Front Desk and Guest Services for assigned shift.
  • Handle and resolve all guest complaints and concerns with tact and professionalism, promoting a high quality of customer service.
  • Maintain, enforce and suggest enhancements of existing policies and procedures.
  • Maintain the appearance, organization, functionality and cleanliness of all front desk and guest areas
  • Coordinate all Front Desk job activities as assigned by the Front Desk Manager or Director of Hotel Operations.
  • Counsel, develop and discipline employees as necessary.
  • Monitor and adjust daily scheduling of Front Desk and Guest Service Staff while monitoring payroll costs.
  • Provide ongoing training and support to Front Desk Agents.
  • Perform duties of Front Desk and Guest Services as required.
  • Maintain awareness of, and effectively communicate property-wide/company promotions, events and programs. Keep employees and guests informed of any changes as they occur.
  • Comply with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations.
  • Utilize proper conduct of professionalism and customer service in compliance with company and/or departmental standards.
  • May be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity or improved service.
  • Must be available for scheduled work.
  • Must exhibit the Family Style Service model at all times.
SUPERVISORY RESPONSIBILITIES

Responsible for the daily direction, coordination and evaluation of the Front Desk staff. Responsibilities include planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required. One year related experience in a hotel/casino environment, and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

None.

About us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

  • Supervisor-Hotel Front Desk

    Found in: Resume Library US A2 - 7 hours ago

    Laughlin, Nevada, United States Golden Nugget Full time

    Overview: The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.  Responsibilities: Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX...

  • Guest Services Representative

    1 week ago

    Laughlin, United States Golden Nugget Hotels & Casinos Full time

    Overview: Guest Service Representative A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints. Responsibilities: Check guests in and out of the property quickly and accurately Ensure correct charges and credits are...

  • Hotel Inspector-550252

    Found in: Resume Library US A2 - 7 days ago

    Laughlin, Nevada, United States Golden Nugget Full time

    Overview: The responsibility of the Hotel Inspector is to provide supervision and training to room attendants and public space utility attendants and to inspect guest rooms for compliance with established Company cleanliness, maintenance, and set-up standards.  Responsibilities: Supervises room cleaners in the prompt and efficient housekeeping of customer...

  • Hotel Inspector-550252

    Found in: Resume Library US A2 - 7 days ago

    Laughlin, Nevada, United States Golden Nugget Full time

    Overview: The responsibility of the Hotel Inspector is to provide supervision and training to room attendants and public space utility attendants and to inspect guest rooms for compliance with established Company cleanliness, maintenance, and set-up standards.  Responsibilities: Supervises room cleaners in the prompt and efficient housekeeping of customer...

  • Hotel/Quality Assurance Inspector/Casino

    7 days ago

    Laughlin, United States The Burks Companies Full time

    Job DescriptionJob DescriptionHousekeeping Quality Assurance Inspector (Guest Room Inspections)Starts at $17.00/hrThe Burks Companies, Inc. (TBC) is looking to hire full time Housekeeping Quality Assurance Inspectors. Are you an energetic, get-it-done person who is looking for full-time work? Do you want to work with a team that treats each other with...

  • Guest Svcs Rep-Hotel

    Found in: Resume Library US A2 - 7 days ago

    Laughlin, Nevada, United States Golden Nugget Full time

    Overview: Guest Service Representative  A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.  Responsibilities: Check guests in and out of the property quickly and accurately  Ensure correct charges and credits...

  • Assistant Manager Carnegies Cafe

    Found in: Talent US C2 - 6 days ago

    Laughlin, United States Tropicana Laughlin Full time

    SUMMARY : The Assistant Cafe Manager is responsible for the efficient operation of the restaurant, including the hiring and staffing of the restaurant, menu creation, quality control, and positive guest relations.  ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain general cleanliness and organization in the restaurant. Delegate work to employees. ...

  • Assistant Hotel Manager

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Laughlin, NV 89028, United States Caesars Entertainment Full time

    Caesars Entertainment - Tropicana Laughlin [Restaurant Supervisor] As a Manager at Caesars Entertainment, you'll: Manage the day-to-day front of the house operations; Counsel, guide and instruct assigned personnel in the proper performance of their duties; Coordinate the maintenance and development of methods for quality preparation of food and monitor...

  • Housekeeper

    7 days ago

    Laughlin, United States NALS Apartment Homes Full time

    Housekeeper you will be responsible for making sure all make-readies, office and common areas are prepared and the overall appearance of the property is the best it can be. Clean and dust the office, clubhouse, laundry facility, barbecue grills and a Housekeeper, Hotel, Property Management

  • Hotel Front Desk Agent

    Found in: Talent US C2 - 2 weeks ago

    Laughlin, United States Tropicana Laughlin Full time

    * Must be 18 years + to work in this position SUMMARY : The Front Desk Clerk is responsible for checking guests in and out and reconciling guest accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests and determine if guests have a reservation. If yes, searches computer file and prints out registration forms, obtains signatures and...

  • Engineer

    1 week ago

    Laughlin, United States Golden Nugget Hotels & Casinos Full time

    Overview: Engineer The Engineer is responsible for performing routine repairs and preventative maintenance to ensure building systems operate efficiently. ?All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Responsibilities: Accountable for all maintenance and repairs of the facility ...

  • Barback-Banquets

    4 days ago

    Laughlin, United States Golden Nugget Hotels & Casinos Full time

    Overview: Barback Join the vibrant and exciting atmosphere at Golden Nugget Hotel and Casino as a Barback! We are looking for dedicated individuals to contribute to the success of our bar operations. The Barback role is an integral part of our team, ensuring that our guests have a memorable and enjoyable experience. Responsibilities: Assist bartenders by...

  • Receptionist Administrative Assistant

    5 days ago

    Laughlin, United States Career Strategies Full time

    Job DescriptionJob DescriptionAre you looking for a new career path? We want YOU to join the fast-paced apartment industry!Career Strategies is looking for a Receptionist who can provide a high level of customer service to all residents, visitors, and vendors. Our ideal candidate will have excellent people skills, high energy, a positive attitude, and great...

  • Retail Associate

    Found in: Lensa US P 2 C2 - 1 week ago

    Laughlin, United States Landry's Full time

    Overview Retail Sales Associate Overview Assists customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions. Responsibilities Drives sales through engagement of customers Greets and receives...

  • Retail Associate

    1 week ago

    Laughlin, United States Landry's Full time

    Overview Retail Sales Associate Overview Assists customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions. Responsibilities Drives sales through engagement of customers Greets and receives...

  • Guest Room Attendant

    2 weeks ago

    Laughlin, United States Golden Nugget Hotels & Casinos Full time

    Overview: Guest Room Attendant Guest Room Attendants (GRA) play a significant role by ensuring all guest rooms are cleaned and serviced, providing a comfortable, welcoming, and pleasant experience for guests. Responsibilities: Clean guest rooms according to department guidelines and high standards. Ensure all room amenities are stocked and displayed in...

  • Guest Room Attendant

    9 hours ago

    Laughlin, United States Golden Nugget Hotels & Casinos Full time

    Overview: Guest Room Attendant Guest Room Attendants (GRA) play a significant role by ensuring all guest rooms are cleaned and serviced, providing a comfortable, welcoming, and pleasant experience for guests. Responsibilities: Clean guest rooms according to department guidelines and high standards. Ensure all room amenities are stocked and displayed in...

  • Hotel Front Desk Agent P/T

    1 week ago

    Laughlin, United States Caesars Entertainment Full time

    Job Description * Must be 18 years + to work in this position SUMMARY: The Front Desk Clerk is responsible for checking guests in and out and reconciling guest accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests and determine if guests have a reservation. If yes, searches computer file and prints out registration forms, obtains signatures and...

  • Retail Associate

    Found in: Lensa US P 2 C2 - 7 days ago

    Laughlin, United States Golden Nugget Hotels & Casinos Full time

    Overview: Retail Sales Associate Overview Assists customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions. Responsibilities: Drives sales through engagement of customers Greets and...

  • Retail Associate

    7 days ago

    Laughlin, United States Golden Nugget Hotels & Casinos Full time

    Overview: Retail Sales Associate Overview Assists customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions. Responsibilities: Drives sales through engagement of customers Greets and...