Senior Manager, Customer Success
4 weeks ago
The Customer Outcomes Success Sr. Manager will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Success Architects (SAs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow’s Customer Success Clients. The Sr. Manager will develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.
Lead business planning for respective CS vertical / sub-vertical (Public Sector Healthcare) aligned with the company’s overall strategic direction
Contribute thought leadership to customer success methodology and innovation with emphasis on industry specific IP for Professional Service customers, with experience having worked in either Healthcare or Public Sector related customers
Manage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, Quality Assurance, and profitability for the portfolio of accounts
Manage and grow a team of SAs, PAs and CSMs, responsible for inspiring, growing, guiding, and mentoring your team
Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners
Support customer success pre-sales activities in collaboration with our commercial teams
Drive a high rate of CS renewals and upsells within the portfolio of accounts
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Manager of Customer Success
4 weeks ago
Chicago, Illinois, United States CADDi Full timeAbout Us: At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for...
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Senior Customer Success Manager
2 weeks ago
Chicago, United States BenchPrep Full timeJob DescriptionJob DescriptionAbout Us: We deliver the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our cloud-based learning platform helps training organizations, associations and the extended enterprise deliver a highly engaging and effective learning experience for...
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Chicago, Illinois, United States 1871 Member Company Full time1871 - LOCATION 222 W. Merchandise Mart Plaza, Suite 1212, Chicago, IL ABOUT 1871 The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and...
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Customer Success Manager
44 minutes ago
Chicago, United States Intelliswift Software Inc Full timeCustomer Success Manager $54.37 per hour on W2 Duration - 7 Months Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new ideas can come...
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Sr. Customer Success Manager
4 weeks ago
Chicago, United States Intelliswift Software Inc Full timeTitle - Senior Customer Success Manager Location - Remote Pay rate - $54.37 per hour on W2 Duration - 3 Months We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers....
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Customer Success Manager
4 weeks ago
Chicago, United States Charger Logistics Full timeCharger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to...
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Senior Client Success Manager
3 weeks ago
Chicago, United States Zego - PayLease, LLC Full timeThe Senior Client Success Manager (CSM) is a senior-level position, delivering against agreed upon success plans with our clients by empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on t Client, Senior, Manager, Customer, Technology, Property Management, Business
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Customer Success Manager
2 days ago
Chicago, Illinois, United States SPINS Full timeWho We AreFor over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility,...
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Manager of Customer Success
3 weeks ago
Chicago, Illinois, United States CADDi Full timeAbout Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a...
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Manager of Customer Success
4 weeks ago
Chicago, United States CADDi Full timeJob DescriptionJob DescriptionAbout Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with...
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Customer Success Manager
3 weeks ago
Chicago, United States AssetWatch, Inc. Full timeJob DescriptionJob DescriptionAssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders...
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Vice President of Customer Success
1 week ago
Chicago, United States Darwin AI Full timeCompany Overview Darwin (darwinsoftware.io) is using best in class technology to help advertisers gain a competitive edge with creative analytics. By understanding what is working in your ads (which background colors, phrases, and elements), advertisers can be more data driven about their creative testing. Darwin is at the forefront of an emerging technology...
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Manager, Customer Success
1 day ago
Chicago, United States Adyen Full timeThis is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture...
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Chicago, United States Monday Full timeSenior Customer Success Manager at Monday.com in Chicago, IL The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an...
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Enterprise Customer Success Manager
4 weeks ago
Chicago, United States PatientIQ Full timeJob DescriptionJob DescriptionThe PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow...
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Senior Float Director of Nursing
3 weeks ago
Chicago, Illinois, United States Sunrise Senior Living Full time: Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: Chicago Metro Area Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that...
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Head of Customer Success
2 days ago
Chicago, United States HALO Branded Solutions Full timeHalo is looking for a seasoned Head of Customer Success to lead and expand our Customer Success team. This "player/coach" role is pivotal for our company, as you will be directly responsible for ensuring our customers, who are R&D and innovation executives at global companies, derive maximum value from our platform. Your mission will be to foster long-term,...
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Head of Customer Success
1 day ago
Chicago, United States KEA CLOUD INC Full timeLaunched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $29 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world’s commerce by empowering...
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Head of Customer Success
1 day ago
Chicago, United States kea Full timeAbout kea Launched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $29 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world's commerce by...
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Customer Success specialist
1 week ago
Chicago, United States Sensos Full timeAbout Us: Sensos is a fast-growing startup moving supply chain management from reactive to proactive. Our solution is based on a cutting-edge SaaS supply chain control tower, known as "Sync," which seamlessly integrates with our disposable cellular labels. This powerful combination offers a unified, real-time view of any shipments and inventory, all in one...