Supervisor, Media Client Operations

3 weeks ago


New York County New York, United States Zenith Full time
Job Description

The Supervisor, Media Client Operations will lead and manage day to day efforts to support the organization’s transformation goals/objectives to improve day to day business operations and everyday workflows. The role will liaison across several stakeholders and collaborators for feedback/input and buy-in in the development and implementation for on-going process improvements. 

The growth, transformation, and integration inherent in this process will require significant oversight and change management to deliver new ways of working and business solutions successfully. Ultimately you will improve operational management systems, processes, and best practices.

 

As Supervisor, Media Client Operations you will:

Be responsible for proactively identifying and improving any ineffective operational processes and/or procedures to improve efficiency, effectiveness, and productivity through rollout of better processes, including automation

Bring together key collaborators and senior stakeholders and drive integration by supporting and facilitating the creation and documentation of new/improved best-practice ways of working

Support business transformation objectives in driving efforts to create change management plans including plan documentation, communication strategies, roadmaps, timelines and KPIs.

Define and adjust processes to meet project needs and proactively look for ways to improve integration and collaboration across the business

Develop and communicate change management strategies to senior management and stakeholders, leveraging resources to implement strategies through cross-functional teams

Develop and articulate compelling decks to share vision, as well as progress updates selling new ways of working methods and successes to client and internal stakeholders.

Proactively facilitate, track, and monitor critical transformation programs, activities, roadmaps and scope

Direct needs analysis to identify areas requiring support in driving change, develop processes, and oversee implementation activities



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